Aps6 Team Leader

2 days ago

Perth, Australia Department of Veterans' Affairs Full time

Salary Range: $91,239 - $103,605 + Attractive Superannuation

The Team Leader role is essential in the daily running and resource management of the Permanent Impairment teams and Incapacity teams. This role manages the workload, performance, accuracy, adherence to behaviours and productive relationship management across a large team. Ensuring a safe, organised and harmonious workplace with back-up strategies to cope with unexpected disruption to the Team’s operations is the primary task of the Team Leader.

**Duties**
- Lead and supervise members of a team, actively and constructively participate in team meetings, and effectively manage and plan staff leave in line with workload requirements.
- Contribute to the effective delivery and ongoing enhancement of veteran contact services by identifying opportunities for improved processes and work practices in call handling and enquiry processing.
- Provide leadership and drive positive performance by mentoring, coaching and supporting all members of the team and section. Deliver constructive feedback, including recognising good performance, identifying and addressing learning and development needs to develop team and individual capability.
- Work collaboratively and effectively with teams in other locations and other DVA business areas in order to maintain and improve the level of service provided to veterans by the team, ensuring that findings, outcomes and developments are regularly reported to management.
- Provide advice and prepare written reports and presentations for management on the team’s performance and workflows. Have the ability to analyse data and use that information to deliver and report on team achievements and areas of opportunity.
- Strategically manage shifting priorities in line with deadlines and successfully engage buy-in from the team.
- Contribute to the business plans and goals of the Section and Branch.
- Accept and actively support decisions of your immediate supervisor and higher level managers and assist colleagues to implement decisions or change.

**Eligibility**
- Applicants must be an Australian citizen to apply.

**Notes**

A merit pool will be established that may be used to fill similar positions within the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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