Ndis Case Manager

**NDIS Case Manager**

**Location: Gold Coast, QLD**
**Employment Type: Full-Time, Permanent**
**Salary: $70,000 - $80,000 per annum**
**Start Date: ASAP**

**About Mecura**

Mecura is a leading NDIS service provider based in Queensland, committed to delivering exceptional, person-centred care for individuals with disabilities. Our mission is to empower participants to live independently, achieve personal goals, and build strong connections within their communities.

We foster a culture of compassion, collaboration, and continuous improvement. As we grow, we are looking for a driven and empathetic NDIS Case Manager to join our dedicated team on the Gold Coast.

**About the Role**

As a NDIS Case Manager, you will be responsible for managing end-to-end support coordination and case management services for participants under the NDIS. You will be at the heart of the care journey — developing individualised care plans, coordinating services, conducting risk assessments, and ensuring quality, compliance, and participant empowerment.

**Key Responsibilities**
- Comprehensive Case Management: Oversee and coordinate holistic support plans tailored to each participant’s NDIS goals and funding.
- Intake & Onboarding: Lead initial engagement and onboarding, including needs assessments, risk identification, and service suitability evaluations.
- Care Planning & Roster Management: Design person-centred care plans and service schedules in collaboration with clients and their support teams also review Shift notes daily on both ShiftCare and Sameview platforms.
- Assessments & Progress Reviews: Conduct regular functional assessments, track progress, and revise support strategies as required.
- Team & Stakeholder Collaboration: Engage regularly with participants, families, support workers, allied health professionals, and other stakeholders to deliver cohesive care.
- Documentation & Compliance: Ensure case notes, incident reports, care plans, and risk assessments are accurately completed and meet all NDIS and organisational requirements.
- Risk & Crisis Management: Act promptly in crisis situations, managing participant risks while maintaining safety and wellbeing.
- Staff Guidance & Leadership: Mentor SIL managers and support workers, address complex issues, facilitate team meetings, and support staff performance reviews.
- NDIS Compliance & Reporting: Prepare reports for SIL and ensure compliance with NDIS Practice Standards and internal policies.
- Continuous Improvement: Identify opportunities for innovation in service delivery and adapt to policy updates within the NDIS framework.
- Flexible Support: Occasionally support HR functions or other internal operations as needed.

**About You**
- **Qualification in Social Work, Psychology, Social Sciences, Allied Health, or a related discipline (Essential)**:

- **NDIS Knowledge with minimum 2 years’ experience in disability case management or NDIS coordination (Essential)**:

- **Strong understanding of NDIS Practice Standards, risk management frameworks, and the National Disability Insurance Scheme**:

- **Skilled in person-centred care planning, case documentation, and stakeholder communication**:

- **Experienced in managing complex behaviours and psychosocial disabilities**:

- **Demonstrated leadership qualities and the ability to guide team members through performance, training, and crisis scenarios**:

- **High attention to detail and strong administrative and digital record-keeping skills**:

- **Excellent written and verbal communication skills**:

- **Mandatory Checks**:

- **NDIS Worker Screening**:

- **Working with Children Check (Blue Card)**:

- **National Police Check**:

- **Valid Australian Driver's Licence**

**What We Offer**
- Secure full-time permanent role in a growing organisation
- Career development pathways and ongoing professional development
- Positive and inclusive workplace culture
- The opportunity to make a lasting impact in people’s lives

**Ready to Apply?**

If you're ready to lead, empower, and advocate for participants in a dynamic team environment, we want to hear from you.

Pay: $70,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person