Disputes Resolution Officer

7 days ago

Norwest, Australia Greenstone Financial Services Full time

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
Permanent Full Time Opportunity
We are seeking an experienced Disputes Resolution Officer to support the Internal Disputes Team in managing complaints resolution procedures and maintaining an effective Compliance Framework.
**Some of the key responsibilities of the role include**:

- Management of escalated disputes through processes
- Gathering information internally and from complainants
- Maintenance of the disputes register
- Liaising with Financial Ombudsman services on dispute matters
- Be the go-to point internally as well as taking a leadership role in the management of complaints process
- Ensure that all complaints records are well maintained and in compliance with RG165
- Administrative functions including maintenance of the compliance registers
- Take charge of the workflow of the compliance function and ensure that key deadlines are tracked and managed

What are we looking for?
- Minimum of 2-3 years’ relevant experience in insurance or financial services
- Strong written and oral communication skills
- Demonstrated experience in complaints management
- Tertiary education in any discipline with at least a Diploma level
- Strong written and oral communication skills
- Demonstrated experience in complaints management
- Demonstrated experience in quality assurance, audit or compliance role

Desirable
- Tertiary education in business, finance or law
- Relevant industry qualification
- Working knowledge of financial services laws

Our Promise to Our People
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
If this role interests you, we would love to hear from you

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