Customer Services Officer

2 weeks ago

Keilor East, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Keilor East Leisure Centre - Keilor East 3033**
- Free Gym and Swim membership
- Full time position 10am - 6pm Monday - Friday
- Rare opportunity to be part of a new state of the art facility

**About the Role**

As a Customer Services Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the pre sales campaign you will meet new member and program enrolment sales targets and KPIs.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Key Accountabilities
- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription

**About You**

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have some knowledge and understanding of sales. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

**About the Perks**

As a staff member of Belgravia Leisure you will also have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.

**About the Centre**

The centre includes a number of facilities that benefits the local community including 50m heated outdoor pool, 25m indoor lap pool, learn to swim pool, warm water program pool, spa, steam and sauna, as well as an indoor water playground for young children,

There is also a multi-purpose rooms for health and fitness classes, gym, wellness centre, café, family change rooms, all with a high level of regard to disability access.

**About the Company**

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

**About the Qualifications**
- Current First Aid Certificate (Level 2) & CPR
- Current Working with Children Check (or equivalent)
- Current National Police Check
- Customer service and/ or sales experience
- Experience in achieving collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- Strong interpersonal skills and the ability to communicate with a diverse range of guests
- If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?

**If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you The successful applicant will be available to work across a span of hours across the week, including weekend work.

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