Customer Service Officer

4 days ago


St Kilda East, Australia Nelson Wine Company Full time

**Customer Service Officer**

Nelson Wine Co is a market leading fine wine distributor, with a particular focus on the Victorian, NSW and SA on-premise market. Our Portfolio’s are made up of iconic Australian, New Zealand & European brands.

A part time opportunity has become available for an experienced and passionate Customer Service professional to become an integral part of our Head Office team.

As a Customer Service Officer, you will be an excellent multi tasker who thrives in a fast paced deadline environment. Experience in a call centre with some stock control and wine industry knowledge is highly advantageous.

Your responsibilities include the following
- Respond to customer inquiries and manage delivery issues and product discrepancies.
- Liaise daily with the warehouse to ensure customer expectations are met.
- Process credits, action stock returns and clarify pricing requests for customers.
- Provide support to customers about products.
- Liaise daily with Sales Representatives to ensure orders are correct.
- Adhoc Administrative support.
- flexibility to extend to full time in peak periods and cover full time staff on annual leave

Your energy and enthusiasm will have produced excellent results for you in the past and this is an opportunity to bring those skills to a rewarding business.

Only successful applicants will be contacted.

**Job Type**: Part-time
Part-time hours: 16 - 32 per week

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

COVID-19 considerations:
We abide by all government mandated regulations.

Ability to commute/relocate:

- St Kilda East, VIC 3183: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 2 years (required)

Work Authorisation:

- Australia (required)



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