
Customer Service Officer
1 day ago
**Customer Service Officer**
Nelson Wine Co is a market leading fine wine distributor, with a particular focus on the Victorian, NSW and SA on-premise market. Our Portfolio’s are made up of iconic Australian, New Zealand & European brands.
An opportunity has become available for an experienced and passionate Customer Service professional to become an integral part of our Head Office team.
As a Customer Service Officer, you will be an excellent multi tasker who thrives in a fast paced deadline environment. Experience in a call centre with some stock control and wine industry knowledge is highly advantageous.
Your responsibilities include the following
- Respond to customer inquiries and manage delivery issues and product discrepancies.
- Liaise daily with the warehouse to ensure customer expectations are met.
- Process credits, action stock returns and clarify pricing requests for customers.
- Provide support to customers about products.
- Liaise daily with Sales Representatives to ensure orders are correct.
- Adhoc Administrative support.
Your energy and enthusiasm will have produced excellent results for you in the past and this is an opportunity to bring those skills to a rewarding business.
Only successful applicants will be contacted.
**Job Types**: Full-time, Part-time
Part-time hours: 16 - 24 per week
**Salary**: $60,000.00 - $70,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
COVID-19 considerations:
We abide by all government mandated regulations.
Ability to commute/relocate:
- St Kilda East, VIC 3183: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 1 year (preferred)
Work Authorisation:
- Australia (required)
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