Operations Manager

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**What you’ll be working on**

Manage and oversee the daily running of our Domestic Time Critical operations in Victoria whilst developing and influencing positive team outcomes. Services under management include Local Courier, Next Flight, and Failsafe.
- Focus and drive continuous improvement in the Melbourne Time Critical department in the areas of service performance and cost control
- Manage the day-to-day operations team members in ensuring effective management of all cartage agents/air linehaul suppliers in VIC
- Oversee effective roster management of 24/7/365 operation
- Work with Special Services Head Office to execute relevant Special Service strategy
- Build solutions for new/existing customer needs to drive revenue growth
- Ensuring full compliance with Transport, Chain of responsibility and WHS legislation requirements resulting in a safe work environment for all stakeholders
- Work together with Customer Service and Sales Departments in ensuring a high level of customer service is provided to internal and external clients
- Work closely with the HR Department to ensure we recruit experienced staff and courier drivers for our Time Critical divisions
- Staff Performance Reviews conducted to align on work performance and agreed goals
- Ensure full understanding of P&L revenue and cost accounts to meet weekly and monthly targets

Post Code: 3045 | Melbourne Airport

**What you'll bring to the team**:

- Hands on management experience with the ability to problem solve and make decisions in a fast-paced environment
- Knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles
- Excellent communication and interpersonal skills with the ability to influence staff in improving service levels and working together in a team environment.
- Prior experience in delivering service quality and productivity results in a leadership or management capacity
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
- Knowledge of optimisation processes
- Strong knowledge of point-to-point Courier industry is preferable
- Proven track record of continuous improvement
- Understands communication requirements in a multi-cultural environment
- Ability to work flexible and on occasion work irregular hours as well as be on call outside of normal office hours
- Knowledge of the business levers, processes, structures, and finance
- Good knowledge of Operations processes and related technology
- The ability to adopt our ‘Safety Above All’ culture

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on computers, electronics, health insurance, travel packages, and much more

**Equal Opportunities Commitment**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team