Financial Inclusion Team Leader

**Financial Inclusion Team Leader
- **Attractive not-for-profit salary packaging options**
- **Above Award wages**
- **Convenient location based in Campsie**
- **Flexible and hybrid working conditions
**Metro Assist (formerly Metro Migrant Resource Centre) is seeking a qualified Financial Inclusion
Team Leader** **to join our dynamic organisation which is committed to making a positive impact in
people’s lives.

**About us**

Metro Assist’s vision is to achieve a fair society that respects diversity and enables all people to
reach their full potential. We work with individuals, families and communities of diverse
backgrounds including migrants and refugees and support their efforts to become resilient and
empowered through our range of services.

We provide refugee settlement support, employment services, family services, emergency relief,
tenancy advice, financial counselling and undertake community development projects and

**About the role**

Metro Assist provides several financial inclusion support programs within the Inner West,
Canterbury-Bankstown, Georges River, and Bayside LGA’s. These include Financial Counselling, EAPA,
No Interest Loans (NILS), and Emergency Relief Assistance.

The primary function of the program is the delivery of a face-to-face counselling service and
casework to clients who reside within the identified catchment area. This service is supplemented
by limited telephone information, representation to a range of relevant authorities such as the
Financial Ombudsman and delivery of communication and educational workshops. The Team Leader
will ensure the program meets funding and service agreements and will ensure that staff are
appropriately trained and resourced to deliver services in compliance with organisational policies,
funding agreements and relevant legislation.

The position is full time 35 hours per week, and is responsible for the following:

- Work with the management team to ensure that the financial counselling practice operates

consistently with professional and ethical standards as required by Financial Counselling
Australia (FCA)and the Financial Counselling Association of NSW.
- Supervising and leading a small team of Financial Counsellor and NILS support workers to ensure

best practice in case management within an early intervention context.
- Provide leadership, mentoring, coaching, reflective practice opportunities for financial inclusion

team members, including student placements, to support them in their professional
development.
- Assist the team to identify and report on issues facing clients, attending external stakeholder
- meetings and contributing to policy development, submission writing, and advocacy to promote

industry best practice.
- Provision of team and individual supervision, including coordination of external supervision to

support the team.
- Facilitation of case conferences and ensuring the team achieve contracted KPI’s.
- Monitoring and adapting to broader policy and program changes.
- Reporting as per funding agreements, legislative and organisational requirements.
- Managing a small caseload to assist the team and supporting caseloads when staff are on

periods of leave.
- Participate in the delivery of internal and external training, and other professional development

activities as required.
- Maintaining relationships with key stakeholders and participate in and contribute to Financial

Counsellors Association of NSW (FCAN), Financial Counselling Australia networks, NILS and EAPA
networks and initiatives, or other sector meetings as required.

**The salary is based on the SCHCADS Award with Above Award rates of pay, generous salary**

**packaging options are available to increase your take home pay, additional paid leave days are**

**provided to all staff, and flexible working options are available. The successful applicant will also**

**benefit from ongoing support & supervision, and have access to our confidential Employee**

**Assistance Program offering a range of wellbeing supports.**

**Essential Selection Criteria**
- Diploma in Financial Counselling and current accreditation with FCAN.
- Proven experience in providing leadership and management to a small team, with an ability to

motivate and encourage while provide training, supervision, and performance management.
- Demonstrated experience in leading a team to provide non-judgemental, quality service delivery to

disadvantaged clients, including working with CALD, Aboriginal or low-literacy communities.
- Ability to think strategically and develop plans to achieve strategic objectives in relation to financial

inclusion programs.
- Strong communication and interpersonal skills, with the ability to build effective relationships with

internal and external stakeholders

**Desirable Selection Criteria
- Experience in working with community based organisations and commitment to the values

underpinning not-for-profit sector organisations.
- Bilingual in a community