Admin/customer Service Assistant

1 day ago

Thornton, Australia Crystal Wolf Cleaning Pty Ltd Full time

**We are looking for switched on office all-rounder to provide professional front line customer service and administration support for our cleaning business and commercial laundry**

As a Customer Service and Admin Support Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:

- Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required).
- Manage customer information to ensure confidentiality, accuracy and integrity
- Manage all bookings/ appointments and calendars
- Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.
- Provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures. Xero knowledge is a bonus, training will be provided.
- Manage social media incorporating information from clients and staff to increase brand awareness.

**About You**:
As you can see this is a hands on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Crystal Wolf Cleaning team.

You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.

Previous experience in a customer service related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.

So if you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you

**Job Type**: Part-time

**Salary**: $22.67 - $28.58 per hour

Schedule:

- Day shift

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