Operations Administrator

1 day ago

Strathpine, Australia ONCALL Group Australia Full time

Unit 2, 401 Gympie Road, Strathpine, QLD, Australia, 4500
Full time

ONCALL Group Australia (ONCALL) is on the path to be a nationally recognised and leading provider, empowering people to live their best lives. ONCALL will remain steadfastly focused on quality service that puts the client at the center, is enabled through technology transformation, and delivered by people who are committed.

Purpose

Reporting to the General Manager Operations, the Operations Administrator is responsible for providing administrative support to the Service Delivery Team including Management, Leads, House Seniors and field staff.

Use your passion for the sector to support a culture of person-centred practice which puts participants and their family, carers and/or guardians at the forefront. Collaborate with peers and leaders to deliver the best outcomes for our participants and work across a growing business with lots of depth and knowledge to draw on.

**Your day would have you**:
Managing the Operations Team inbox, responding to messages and allocating work to the appropriate Service Delivery Lead and Team Leader.
Facilitating Service Delivery meetings, taking minutes and recording action items, circulating agendas and minutes before and after meetings.
Providing administration support to the Service Delivery Leads and Team Leaders.
Ordering and maintaining the Personal Protective Equipment at all ONCALL sites.
Summarising Behaviour Recording and circulating to the PBSP as required.
Assist with review and update of Service Delivery processes and forms.
Reviewing and filing Service Delivery documentation including but not limited to Daily Record Books, Meeting Minutes and Site Checklists.
Review sleep disturbance requests.
Assist with day to day management and coordination of Corporate Services.
Provide support to Service Delivery Operations Manager and Quality and Safeguards Manager regarding day-to-day operations and service delivery.

**We would love to hear from you if you have**:
Certificate or Diploma in Business or Disability/Community Services (Essential)
Minimum 2 years’ experience in a similar role in the disability services industry.
Significant experience in an administrative position within a community services organisation.
Strong reporting writing skills and business acumen.
Critical thinking skills.
Excellent organisational skills and able to manage competing demands.

**Cross cultural awareness**: communicate well with, relate to and view issues from the perspective of people from a diverse range of abilities, cultures (ethnic and organisational) and backgrounds.

Sound like a great role?

APPLY NOW as this opportunity won’t last. We are so proud of the work we do - and you will be too.

ONCALL Group Australia is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and well-being of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

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