Switchboard Operator

Switchboard Operator - Top tier law firm
- Deliver exceptional service and contribute to the day-to-day operations of the switchboard function at an international law firm
- Take advantage of excellent benefits - free gym membership and corporate discounts
- Rare part-time opportunity working Tuesday to Friday, 9:30am to 6:00pm

KWM Melbourne’s exceptional Business Services team are on the lookout for a Switchboard Operator with a flair for providing excellent customer service.

Role Detail

We are on the lookout for a polished and professional Switchboard Operator to join our Melbourne team. In this role you will be responsible for answering calls that come through to the Switchboard and responding to requests in an efficient and professional manner. This role also involves providing administrative support to the broader Business Services team.

We are looking for someone who is proactive, a team player and who has the technical skills to hit the ground running. This is a part-time permanent role working 9:30am to 6:00pm, Tuesday to Friday, with flexibility required on occasion.

Your day will involve:

- Answering and managing calls efficiently with a professional and helpful manner
- Transferring callers promptly to the appropriate staff member or department
- Processing incoming faxes accurately and promptly
- Monitoring shared mailboxes and actioning requests in a timely manner
- Processing Business Services and Hospitality invoices by due dates
- Coordinating after-hours services (e.g. air-conditioning, couriers, photocopying, IT and Word Processing support) when required
- Liaising with Building Management and Security on tenancy issues, escalating to the Business Services Manager where necessary
- Supporting OHS standards by helping maintain a safe and secure tenancy (e.g. identifying and addressing potential hazards)
- Providing support to the Business Services Team as requested by the Switchboard Team Leader and / or local Business Services Manager

About You
- Proficient in MS Office with a desire for experience with legal systems such as Elite 3E and iManage
- Experience as a Switchboard Operator, Receptionist or similar role within a professional services environment
- Knowledge of Business Services functions (mail, courier, switchboard, records management)
- Strong written / verbal communication and professional phone manner
- Excellent client service skills
- Effective time management with ability to prioritise and handle multiple tasks
- Self-motivated, proactive and solutions-focused
- Adaptable and team-oriented
- High attention to detail and commitment to quality work
- Willingness to work outside core business hours if required
- Please note law students seeking a pathway into a legal career may prefer to explore our Clerkship and Graduate programs._

Who are we?

A firm born in Asia, underpinned by world class capability.

With over 3000 lawyers in 26 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.

We have deep roots in Australia spanning almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Why work with us?

We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge,

driving innovative solutions for our clients

and creating

positive social impact


We live by our

Principles

, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.

As part of the KWM community you’ll have access to a suite of wellbeing initiatives,

benefits

, policies and processes, to enable you to achieve your career goals.

At KWM, we’ll provide you with the platform to Learn, Master, Lead.

Next Steps

**Applications close at 5:00pm on Friday 26 September 2025

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Diversity and Inclusion

.