Switchboard Operator

2 days ago

Sydney Eastern Suburbs, Australia HAYS Full time

Full time position based at a Healthcare organisation in the Eastern Suburbs. Rotating shifts.

**Your new company**

Join the Switchboard team based at an Eastern Suburbs Hospital, at a leading medical facility, committed to providing exceptional patient care. As a Switchboard Operator, you’ll play a crucial role in ensuring seamless communication within this hospital.

**Your new role**

As a Switchboard Operator, you will be the first point of contact for callers, directing enquiries, and connecting them to the appropriate departments.

Your responsibilities will include:
Operating the hospital switchboard: Efficiently handling incoming and outgoing calls.- Assisting patients: Providing courteous and helpful responses to their queries.- Coordinating emergency calls: Ensuring swift and accurate communication during critical situations.- Maintaining accurate records: Logging calls and messages.

**What you'll need to succeed**- Excellent communication skills: Clear and professional phone etiquette.- Attention to detail: Accurate message-taking and call routing.- Adaptability: Ability to handle high call volumes and urgent requests.- Empathy: Compassion when dealing with patients and their families.- Availability: Full-time availability with shift work.- Be able to work shifts Monday to Sunday from 07h00 to 23h00. (8.5 hours per shift)- Able to work 10 Night Shifts a year from 23h00 - 07h00.- Unlimited working rights.

**What you'll get in return**- Competitive salary: $63 721.51 plus super.- Supportive work environment: Collaborate with a friendly and committed team.- Uniform (Optional)- Telephonist Grade 2

**What you need to do now**

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