Technical Account Manager

First Focus is Australia's **best**mid-market Managed Service Provider, bar none (check it out We just got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are **growing**fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win**new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic **culture**, clear **vision** and strong **leadership**. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of small and mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?
- No non-technical sales/account management people Work with people who actually get tech, from L1 to CEO.
- We understand the value you deliver, and we will give you the support to get the job done
- We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients. We find and retain the best. Best Service Desk, best Project Engineers, best team

**Role**

TAMs at First Focus combine their solid **technical** comprehension and experience in IT systems with a desire to provide genuine customer service and deliver pre-sales **consulting**. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would **perfectly suit**someone who is currently an experienced Technical Account Manager (obviously), but also an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role and has spent time engaging directly with customers.

**Requirements**:
If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are **non-negotiables**:

- You must have history and demonstrable competence delivering outstanding support and advice within another **MSP**, MSSP, integrator or other service providing **IT business**:

- You must be able to demonstrate success **managing the relationships** with small to mid scale clients across a range of industries and market verticals
- Your **values**must resonate with ours. Our values can be found on the First Focus website on the About Us page
- You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for exams when you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and **professional development**with our FastTrack mentor, Leadership Lab and Leadership Academy training programs
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- Regular social events and a great team culture
- Profit share as loyalty incentive for long termers.