Service Technical Account Manager

**_Are you ready to power the future?_**
- At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide._
- Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond._
- With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work._

**We are looking for a Technical Account Manager to join us**

**What will you do?**
- Will manage on a regional (or S-M account) basis the technical support issues in front of the customer
- Share with the customer knowledge DB and app-notes to be able to be self-maintained
- Owns customer satisfaction with SEDG technology
- Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.
- Directly escalate and act as focal point to Marketing, Sales, Support, HQ marketing, HQ R&D, teams.
- Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
- Management and direction of internal SE technical resources as needed.
- Customer contact for any special issues and trends in customer territories.
- Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
- Receives and translates as appropriate customer suggestions of hardware or software feature changes.
- Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments.
- Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner,
- Manage process for collection (internal and external) of quality data internally or presented to the customer.
- Will manage a residential account (or L account). 1MW or more
- Will work directly with HQ teams in leading all service activities of the account

**Requirements**:

- 5+ years of field technical service in solar industry
- Knowledge of industry and experience managing accounts
- Ability to travel - estimate once every 2 months for a few days.
- Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
- Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
- Demonstrated ability to interface with strategic customers and contacts at an executive and staff level
- board room to roof top abilities.
- Proven ability to deliver high level of customer service and a strong technical aptitude.
- Excellent report-writing and data analytical skills. Strong project management skills.
- Strong analytical and problem-solving abilities and critical thinking with a solutions-oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
- Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.
- Ability to work with large scale accounts or territories
- Able to provide internal training to T1 staff and to compile / prepare such material for internal training

Country:
Australia

City:
Melbourne