Technical Account Manager

When creating a business-driven product within a dynamic industry, excellence in customer relationship management is fundamental. Our Account Managers are key players in building long-lasting relationships with our customers, based on both a profound understanding of their business and a personalized treatment of their account.
Your challenges and objectives
- Have a deep knowledge of the Avature platform and its current and potential problem solving capabilities.
- Navigate complex enterprises, quickly gaining comprehension of their needs and how Avature could satisfy them.
- Use your insight to assess the customer’s level of satisfaction regarding their platform implementation.
- Add value to the customers’ processes, so that they can become a valued partner.
- Maintain Avature’s superior reputation for customer service.

Your day-to-day activities
- Hold periodic calls with customers, to review their satisfaction and evaluate possible readjustments, enhancements or implementations that could improve their experience.
- Oversee that outstanding technical support tickets are treated appropriately.
- Be the main point of contact for most customer enquiries, rerouting them to the appropriate team (such as Consulting or Technical Support) if necessary.
- Interact with our product teams to be aware of new system functionalities and their use cases, in order to constantly evaluate if they should be offered to the customers.

About you
- Excellent communication skills, to keep a clear and engaging conversation with the customer.
- An analytical mind, to figure out how a customer’s business objectives can be accomplished with our platform.
- Autonomous and self-motivated, to investigate possible solutions for challenges with no pre-established answer.
- Organized, to manage a wide range of customers’ activities.

About us
Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments.
We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.
At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual’s professional trajectory.
What we offer
A fast-paced, energetic, and engaging environment.
Flexible hours.
Work remotely or come by the office as much as you want.
Four salary reviews per year.
Option to earn part of your salary in US dollars.
Three weeks vacations from the first year.
Four weeks paternity leave.
OSDE 310 health coverage (family plan).
Four days a year to attend events related to professional development.
End of year week off (December 26 to 31).
Internet service expenses.
Birthdays off.
An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.