Operations & Service Chapter Lead

2 weeks ago

Bentleigh East, Australia Officeworks Full time

**Title**:Operations & Service Chapter Lead**:

- Location: Bentleigh East, Victoria, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

**About the role**:
**About you**:
**The successful applicant will posses the following**:

- 5+ years of experience in IT operations and support, with at least 3 years of experience in a leadership role.
- Strong experience in cloud-based environments.
- Excellent people management skills with experience in leading and mentoring a team.
- Experience in implementing process improvements, risk mitigation, and automation strategies.
- Experience in maintaining and improving digital platforms with a focus on availability, stability and resilience.
- Excellent communication and collaboration skills with internal and external stakeholders.
- Experience in managing incidents, problems and change management processes.

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.

LI-MS1 #LI-HYBRID

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