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Call Centre Trainer and Team Leader

2 weeks ago

Sydney, Australia Forrest Marketing Group Full time

Forrest Marketing Group are looking for an experienced Call Centre Trainer and Team Leader to look manage our growing call centre team.

WHO ARE WE?

We are Forrest Marketing Group and we partner with small and large Australian and multinational companies by supporting their sales and marketing teams by generating sales leads. We are an industry leader and experts in new business sales with proven success - our team of Lead Generators generate millions of dollars of new business for our clients year in, and year out.

BENEFITS OF BEING PART OF THE ‘FMG’ TEAM
- Regular and ongoing training, development and support
- Supportive team environment
- Flexible to work from home or in the office
- Ability to make the role your own

You will be tasked with:

- Induction and ongoing training of our outbound sales agents
- Conduct regular team and individual review in order to deliver our client's stated targets
- Design, modify and document all call centre training materials
- Team development including one on ones and team meetings
- Work with the team to advise on areas for campaign improvement
- Day to day management of the team

About you:

- You have at least 2 years experience in a call centre leadership role
- You have demonstrated an ability to drive results in a similar team
- You have experience training sales people
- An understanding of B2B sales desirable
- Experience in an outsourced call centre environment highly desirable but not essential

How to Apply

Schedule:

- 8 hour shift

**Experience**:

- relevant: 2 years (required)

Work Authorisation:

- Australia (required)