All-round Contact Centre Agent

6 days ago

North Sydney, Australia McCorkell Group Pty. Ltd. Full time

**All-Round Contact Centre Agent**

We are looking for a motivated and adaptable **All-Round Contact Centre Agent** to join our team in North Sydney. Our company specializes in providing innovative marketing solutions across various industries, and we need someone who can excel in diverse campaigns and adapt to changing client needs.

In this role, you will take part in a variety of tasks including cold calling, lead generation, event registration, inbound/outbound engagement with both new and existing customers. While many campaigns focus on IT/software, other industries may also be covered, making this an exciting and dynamic position.

**Key Responsibilities**
- Conduct outbound cold calls to potential and existing customers to generate leads and identify opportunities.
- Engage in B2B lead generation, qualifying prospects, and building strong relationships to understand their needs.
- Handle inbound customer inquiries with professionalism and efficiency.
- Support event registration campaigns as needed.
- Perform accurate data entry to maintain up-to-date records of customer interactions and lead statuses.
- Adapt to various campaigns and client requirements with ease.

**Requirements**:

- **Fluent English**: Native-level proficiency in speaking and writing is essential.
- Additional language skills are a **strong advantage**.
- Experience in outbound contact centre roles, cold calling, or lead generation is highly desirable.
- Exceptional communication skills and the ability to engage in business-level discussions.
- Self-motivated, target-driven, and well-organized with the ability to manage multiple tasks effectively.
- Flexibility to work across diverse industries and campaign types.

**Benefits**
- **Convenient Location**: Work in North Sydney, easily accessible by public transport.
- **Diverse Campaigns**: Gain experience across various industries and roles.
- **Flexible Hours**: Casual employment offering the opportunity to balance work and life commitments.
- **Professional Growth**: Opportunities to advance within our growing global organization.
- **Supportive Environment**: Join a collaborative and inclusive team that values innovation and adaptability.

If this sounds like the role for you, we would love to hear from you

**Job Type**: Casual

Pay: $30.00 - $35.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Shift work

Application Question(s):

- Please provide your experience as a lead generation agent/contact centre agent in a few sentences.

**Language**:

- any other language/s other than English (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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