Deputy Operations Manager

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**About the Role**

We are currently seeking a Deputy Operations Manager to join our Time Critical department based at our Botany depot in a permanent full-time capacity.
- Oversee the daily running of the Local courier and Taxi Truck divisions, including managing, mentoring, leading and developing the NSW Time Critical operations team.
- Focus and drive continuous improvement in the Sydney Courier and Taxi Truck departments in the areas of service performance and cost control
- Manage the day-to-day operations of radio room and team members in ensuring maximisation of fleet operations including, job allocation, scanner compliance, on-time deliveries and vehicle utilisation.
- Ensuring full compliance with Transport, Chain of responsibility and WHS legislation requirements resulting in a safe work environment for all stakeholders
- Work together with Customer Service and Sales Departments in ensuring a high level of customer service is provided to internal and external clients
- Work closely with the HR Department to ensure we recruit experienced courier drivers for our Courier and Truck divisions
- Staff Performance Reviews conducted to align on work performance and agreed goals
- Ensure full understanding of P&L revenue and cost accounts to meet weekly and monthly targets

**About you**
- Hands on management experience with the ability to problem solve and make decisions in a fast-paced environment
- Excellent communication and interpersonal skills with the ability to influence staff in improving service levels and working together in a team environment.
- Well-developed computer literacy skills
- Prior experience in delivering service quality and productivity results in a leadership or management capacity
- Ability to work flexible and on occasion work irregular hours as well as be on call outside of normal office hours
- Knowledge of the business levers, processes, structures and finance
- Good knowledge of Operations processes and related technology
- The ability to adopt our ‘Safety Above All’ culture
- Reliability with a can-do attitude and the willingness to go above and beyond for the customer
- Commitment to the Purple Promise ‘I will make every FedEx experience outstanding’

**The Benefits**
- Lead a team of dedicated operational professionals
- Training and support in a friendly team culture
- Uniform provided including safety shoes
- Excellent career progression opportunities with a global organisation
- Eligible for FedEx bonus scheme, tuition assistance, travel discounts, employee assistance programs, recognition and award programs*

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the best company to work for with the best service and the best brand in our industry.

Please note that this position is a ‘Deputy Operations Manager’ role and the title of this role will be ‘Deputy Operations Manager-SpS’ in line with the global FedEx title structure.