Hosting & Cloud Platforms Team Lead

**Information Technology**

**Brisbane**

**Full Time**

**Icon Group**

**Hosting & Cloud Platforms Team Leader - Icon Group**

Lead a growing team with expertise across datacentres, virtualisation, cloud services, disaster recovery and various hosting platform services such as database administration. This new role ensures the secure design and operation of Icon Group’s IT infrastructure, maintaining best practices for cybersecurity across all hosting and cloud platforms as we support our vast clinical, pharmaceutical, research and corporate operations.

**Why we think you might like this opportunity**
- **Lead and stay involved**. Support a team of three in a hands-on role covering Icon Group’s hosting and cloud infrastructure across all divisions and geographies both domestic and internationally.
- **Be supported**. Enjoy access to an abundance of Icon SMEs and IT Professionals for collaborative solutions to support our combined vision for innovation.
- **Live flexibly**. We think it’s cool that our Global HQ is in Brisbane, but you can be based anywhere and engage with your team the way that suits you best.
- **Get rewarded**. This role merits an attractive REM package, provides avenues for career advancement and includes Icon benefits such as rewards programs and novated lease options.

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Why
**Icon Group**?

Icon Group has a track record of continued business success through brave and focused leadership decisions and the commitment of more than 3,000 employees company wide. Being Australia’s largest dedicated cancer care provider, we’ve expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

And we’re built on a strong but simple mission - to deliver the best care possible, to as many people as possible, as close to home as possible.

As we continue to grow, what we do matters to more and more people every day. Each role at Icon holds a strong contribution to the care provided. And when you choose a career with Icon, you help change people’s lives for the better.

**About the role**:
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Reporting to the Head of IT Infrastructure, this newly created

Some key accountabilities within the role include:

- Maintain systems to a high standard to ensure reliability, performance and security.
- Collaborate with the team to meet incident and service request SLAs collectively.
- Respond promptly to incidents and complete service requests within agreed SLAs.
- Take charge of critical incidents as needed, ensuring swift and effective resolution.
- Implement and maintain cyber security protocols, ensuring that all systems are protected from potential threats.
- Ensure system availability, minimising downtime, and disruptions.
- Develop and maintain design and operational support documentation for systems.
- Participate in on-the-job training and development programs, assisting other team members to improve shared knowledge.
- Provide effective leadership to the team, while working autonomously and driving completion of team tasks and projects.

Position Requirements / Key Selection Criteria (SFIA)
- At least 5 years’ experience in a senior IT Infrastructure role.

With ability to:

- Provide technical leadership to optimise the performance of IT infrastructure (ITOP-5).
- Undertake and supervises complex installations and de-installations of systems (HSIN-4).
- Design large systems ensuring meeting functional and non-functional requirements (DESN-4).
- Initiate and monitor actions to investigate and resolve problems, determining fixes and remedies (PBMG-4).
- Identifies risks that arise from potential technical solutions and designs alternate solutions or mitigations (SCTY-4).
- Manages incidents and problems to ensure minimised impact and prevent recurrence. Drives development of processes and tools for incident response (USUP-4).
- Assess, develop, document, and implement changes (CHMG-4).
- Monitor service capacity, initiate actions to resolve shortfalls and contribute to planning (CPMG-4).
- Provide advice and guidance on planning, design, and improvement of service availability. Investigating breaches of availability and initiate remedial activities, as well as develop and manage disaster recovery plans. (AVMT-5).
- Monitor team service delivery metrics against service level agreements. Identify and initiate actions to maintain or improve levels of service (SLMO-4).
- Experience with technologies including but not limited to: Veeam backup & replication, Microsoft Azure and 365 cloud services, VMWare vSphere, Windows Server OS, Windows technologies (Group Policy, Active Directory etc), Hyperconverged Platforms (Cisco HyperFlex, Nutanix AOS).