
Bottle Service Manager
2 weeks ago
Job Description - Bottle Service Manager
**ROOM 22 - Potts Point**
About the Role
We are seeking a highly motivated and professional **Bottle Service Manager** to oversee and elevate our VIP guest experience. This role requires a balance of hospitality, sales, and team leadership, ensuring our bottle service runs seamlessly while creating a high-energy, premium atmosphere for our clients.
Key Responsibilities
- Lead, train, and manage the bottle service team to deliver exceptional VIP service.
- Oversee all aspects of bottle service operations including reservations, table assignments, and guest experience.
- Drive sales by promoting premium packages, upselling, and ensuring presentation standards are met.
- Build strong relationships with high-value clients and foster repeat business.
- Coordinate with security, bartenders, and floor staff to ensure smooth service flow and guest safety.
- Monitor RSA compliance and ensure all bottle service staff adhere to legal and venue standards.
- Handle guest issues or escalations with professionalism and discretion.
- Track sales, maintain accurate records, and report to venue management on performance and KPIs.
**Requirements**:
- **Previous experience in a supervisory or management role within nightlife, hospitality, or luxury service preferred.**:
- **Retail and/or sales experience preferred.**:
- Strong leadership and communication skills with the ability to motivate a team.
- Proven ability to drive sales and meet revenue targets.
- Professional appearance and strong customer service skills.
- Solid understanding of VIP guest expectations and nightclub culture.
- Current RSA certification.
- Availability to work nights, weekends, and holidays in a high-energy environment.
What We Offer
- Competitive salary + commission opportunities.
- Work in one of Sydney’s most vibrant nightlife venues.
- Leadership role with room for growth within the business.
- A supportive and dynamic team environment.
**Job Type**: Casual
Pay: $24.95 - $45.00 per hour
Work Authorisation:
- Australia (preferred)
Work Location: In person
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