IT Technical Support Officer

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Independent Review Office (IRO) is looking for IT Systems Administrator to join our team
- Dealing with enquiries and complaints from injured workers about insurers with a focus on finding solutions
- Full time ongoing role based in Sydney CBD
- Salary ranging from $101,947 - $112,849 base per annum plus superanuation

**About the organisation**

The Independent Review Officer is an independent statutory office established under the Personal Injury Commission Act 2020. Simon Cohen is the current Independent Review Officer.
The Officer is supported by an expert team, the Office of the Independent Review Office (IRO). The statutory functions of the IRO include to:

- find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers.
- manage and administer the Independent Legal Assistance and Review Service (ILARS)
- conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers’ compensation and motor vehicle accident legislation.

**About the Role**
As the Systems Administrator for the IRO, you provide technical support for the day-to-day operations of the organisation’s operating CMS system Resolve Software and the operating systems that support the day-to-day operations of the Independent Review Office.

**Your main duties will include**:

- Provide technical and business administration and leadership to customers on products, systems and configuration.
- Liaise with internal and external stakeholders to provide technical support in resolving service issues.
- Monitors analyse and report on systems performance and functionality to contribute to systems quality and improvement of the Resolve Operating System
- Install or upgrade computer components and software, troubleshoot as required
- Proactively identify business risks and opportunities to continually improve efficiencies.
- Contribute to building capability within the System Support Group of the IRO, ensuring effective knowledge sharing and coaching to support optimal customer service

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.?

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • Technical Lead Consultant

    1 week ago

    Sydney, Australia Starboard IT Full time

    We are looking for a **Technical Lead Consultant** to join our team, located in Sydney. This is a uniquely challenging role! A customer-facing position providing a hybrid of technical consultancy and support (both onsite and remote). **Who are we?** Starboard IT is a growing Managed & Professional IT Services Provider founded by IT professionals passionate...

  • Technical Support Officers

    6 days ago

    Sydney, Australia Aurec Human Capital Group Full time

    **Temporary positions available for technical support officers to support a conference over set days across MS Teams technology - entry level/junior.** - Casual/**Temporary** assignment - Gain Technical Support experience - Strong knowledge of **MS Teams**: - Entry Level/Junior Position - **Remote** - anywhere in Australia - Need to use **own...

  • Cloud Technical Lead

    6 hours ago

    Sydney, Australia Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • Technical Service Delivery Manager

    2 weeks ago

    Sydney, Australia Starboard IT Full time

    Starboard IT is a Professional IT company based in Sydney (HQ) and Melbourne and we are excited for an experienced and talented **Technical Service Delivery Manager** to join our team! **About the role** Tasked with managing the technical Service Delivery aspects of an organization to ensure that they are in line with the company's growth targets. The...

  • Technical Support Officer

    2 days ago

    Sydney, New South Wales, Australia NSW Government Full time $99,938 - $110,271 per year

    Office of the Children's GuardianTechnical Support OfficerExciting opportunity to make a real impact in shaping the future of the Office of the Children's Guardian.Join our high performing Corporate Services Directorate, a dedicated team that plays a key role in keeping children safe in NSW.A supportive and collaborative team culture with learning &...

  • Technical Support Officer

    4 days ago

    Sydney, Australia NSW Police Force Full time

    **Computer System Officer Level 3**: - **Temporary, Full-Time up to 12 months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Technical Support Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Job title: Technical Support Officer** **Employment Type**:Temporary full-time opportunity until 30 June 2026 with the possibility of extension **Location**:Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required **Grade**:DCS Clerk Grade 5/6 **Salary Range**:$99,938 - $110,271 p.a. base salary...

  • Ict Customer Support Officer

    2 days ago

    Sydney, Australia Comwire IT Pty Ltd Full time

    **Comwire IT Pty Ltd** **JOB TITLE: ICT Customer Support Officer** - Full time position - 38 hours per week - $80,000 per year + superannuation - Sydney, NSW 2000 **Reports to**: National Operations Manager **Purpose of Position**: As a member of our ICT Support Team, an ICT Customer Support Officer will play a crucial role in ensuring that our...

  • Technical Support Officer

    3 hours ago

    Sydney, New South Wales, Australia myCareer - NSW Government Full time $99,938 - $110,271 per year

    Technical Support OfficerClerk Grade: 5/6Salary Range: $99,938 - $110,271 + superannuationEmployment Type: Full-time, OngoingLocation: Darlinghurst, Sydney - hybrid working 3 days in the office per weekAbout the RoleThe NSW Personal Injury Commission (Commission)is looking for a Technical support Officer to join our team on an permanentbasis. About UsThe...

  • Technical Support Officer

    4 days ago

    Sydney, Australia NSW Rural Fire Service Full time

    **Technical Support Officer** **This opportunity offers**: - Ongoing employment (two roles available) - Full time role & 35 hour working week - Attractive annual salary $94,552 - $104,329 p.a. plus 11.5% superannuation - Location: Sydney Olympic Park (hybrid/flexible working arrangements available) **Join Our Team: Protect, Serve, and Make a...