Guest Relations

1 week ago

Werribee South, Australia Lancemore Hotel Group Full time

**Join Australia’s most awarded luxury boutique hotel operator**:

- ** Shape your career with a growing organisation**:

- ** Iconic and award winning location**:

- ** Part time with flexibility**

**About the role**:
The **Mansion Hotel and Spa's Guest Relations/Services Manager** will report into the Front Office Manager and have a sound and diverse knowledge of industry operations and work closely with the Front Office Team at this award-winning hotel. The role is a part time position with flexibility to work on weekdays/weekends (AM & PM) and on public holidays and overnight from time to time/ if required.

**About you**:
To be successful you will need to be:

- Passionate in all areas of front office and provide highest level of customer service in a hosted environment
- An outstanding customer focused and personable addition to the team
- Able to deliver exceptional guest experience at every part of the journey including reservations, arrivals, departures and throughout guest stay.
- Responsible for responding to and managing guest feedback with the ability to trouble shoot contributing to an exceptional on-line reputation
- Well presented as a first point of contact
- A team player
- Knowledgeable of a hotel's front office administrative duties - including the administration of reservations, cash handling and reception duties
- Savvy with systems and technology with exceptional administration experience

**About the position**:
Accountable and responsible for:

- Leading and managing a small team
- Creating process and procedure manuals for efficiency and effective management of the operations
- Driving exceptional employee engagement
- Inventory management
- Commitment with flexibility to work mornings, evenings, weekends and public holidays
- Proactive and positive focus with a passion for the hotel hospitality industry
- Ensuring an efficient check in and check out process in a professional manner.
- Caching and training new and existing team members for performance

Last, we are a values driven organisation and pride ourselves on striving to engage and make every guest experience unforgettable. If this sounds like you and enjoy connecting with people we would love to hear from you.

**About Us**:
Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
- Most importantly, we are a Values driven organisation

Job Code Reference: GSM01

**Follow us on Linked in

  • Guest Services Agent

    10 hours ago

    Werribee, Australia Lancemore Hotel Group Full time

    **Be part of our fun, supportive team**: - ** Competitive salary, excellent work conditions and employee discounts**: - ** Casual Role** The Lancemore Mansion hotel is looking for friendly and well presented Team Member who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the...

  • Guest Service Agent

    1 week ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $60,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji.  For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate...

  • Guest Service Agent

    1 hour ago

    Werribee, Victoria, Australia Quest Werribee Full time $45,000 - $65,000 per year

    About the businessQuest Serviced Apartments is the largest and fastest growing serviced apartment operator in Australasia with a network of 160 franchised properties across Australia, New Zealand and Fiji. For nearly 25 years Quest have provided convenient locations, reliable standards and flexible living conditions for the extended stay corporate traveller...

  • Front Office Receptionist in Guest Relations

    7 hours ago

    Liverpool, New South Wales, Australia Quest Liverpool Full time $40,000 - $60,000 per year

    Quest Liverpool comprises of a total of 88 apartments including studios, 1 and 2 bedroom apartments located in the heart of Liverpool's CBD.Quest Liverpool now has an exciting opportunity available for a Guest Service Agent in the front office Reception. We are looking for a guest experience professional with a passion for customer service and a 'can do...

  • Guest Services

    6 hours ago

    South Brisbane, Queensland, Australia MaterNews Full time $173,000 per year

    About the roleMater Health Services is looking for Guest Services Assistant (Housekeeping) to join our Talent community. We are looking for casual Assistant's  based at our South Brisbane Campus. Please note this is an expression of interest. The positions will work to a rotating roster across 7 days of the week, with shifts rostered to meet the...

  • Guest Service Assistant

    4 days ago

    South Brisbane, Australia Mater Group Full time

    **Job no**: 501679 **Work type**: Casual **Location**: South Brisbane **Categories**: All other **About the role** Mater Health Services has a great opportunity for a **Guest Services Assistant** to join our Hotel Services team. This is a **casual** role based in Mater’s South Brisbane Campus. The positions will work to a rotating roster across 7 days...

  • Guest Service Agent

    2 weeks ago

    South Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

    Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner. To be an ambassador for the Hotel in all aspects of public relations and sales. **Key Responsibilities** -...

  • Duty Manager

    2 days ago

    Werribee, Australia Holiday Inn Full time

    **About us** Holiday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites,...

  • Duty Manager

    1 week ago

    Werribee, Victoria, Australia Holiday Inn Full time $60,000 - $80,000 per year

    About usHoliday Inn Werribee is situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top four floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms and suites, gym,...

  • Sales & Guest Experience Coordinator

    1 week ago

    Bundaberg South, Queensland, Australia Belgravia Health & Leisure Group Pty Ltd Full time $60,000 - $90,000 per year

    Great career paths and development with an entrepreneurial organisationFree facility accessOpportunity to make a real difference to our communityThis is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.The Site – Where Innovation Meets CommunityBelgravia Leisure is proud to partner with Bundaberg...