Spa Receptionist

**Free car parking**: - ** Work within a friendly, supportive & professional environment**: - ** Free "U" Day - get a paid day off on your Birthday**: - ** Ongoing professional product training**: - ** Access to exclusive "Get MORE at Lancemore" - staff discount and benefit program**: - ** Full time or part time - you choose** L.M. Spa at Lancemore Mansion Hotel Werribee Park is looking for friendly, experienced and well presented team member who will fit into our culture of delivering outstanding customer service. **ABOUT THE ROLE**: - Make bookings via phone, internet and face to face. - Checks guests in and out of the spa. - Handle guest enquiries and provide information on Spa and Hotel services as required. - Assist guests with the purchasing and redemption of gift vouchers. - Host guests to change rooms and relaxation lounge. - Responsible for ensuring all payment transactions are correctly recorded and that the department balances at the end of each shift. - Communicate with team members to ensure a smooth guest experience. - Recommend additional services and retail products. - Conflict resolution and problem solving. - Maintain the cleanliness and presentation of the spa desk, change rooms, pool areas and relaxation lounge at all times. - Opening & closing of the department. - Maintain the Lancemore Group dress and grooming standards at all times. - Assist the Spa Manager and Hotel management team with additional tasks as necessary. - Live the Mansion culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude. **ABOUT YOU**: - Passionate about delivering exceptional guest satisfaction. - Be part of a team with exceptional employee engagement. - Prior exposure to the spa industry is an advantage though not essential. - Previous Reception experience. - Positive & friendly disposition. - You thrive in a busy environment and multi-tasking comes naturally to you. - Confident at recommending additional services & home care to enhance the guest experience. - A natural problem solver who meets challenges head on. - Commitment with flexibility to work various shifts across mornings, evenings, weekends and public holidays - Proactive and positive focus with a passion for the spa industry **ABOUT US**: **Lancemore Mansion Hotel at Werribee Park** Quite literally one of the grandest hotels in Australia, the Lancemore Mansion Hotel Werribee Park is a cosmopolitan haven of tranquility and charm. A premier and highly sought-after destination, just 30 minutes from Melbourne’s CBD. Our celebrated service and luxurious guest rooms pair effortlessly with the noble 19th Century estate and a stunning 10 acres of formal English gardens. Expect grand architectural details, 91 curated guest rooms, a library with an open fireplace, snooker room, spaces for private meetings and events, Joseph’s restaurant and bar, a signature L.M. Spa, indoor magnesium pool, sauna, and gym. **Why work for Lancemore Hotels?** A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything. - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. - If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on LinkedIn