Regional Technology Specialist

**Position Title**:Regional Technology Specialist - ANZ

**Position Type**: Regular - Full-Time

**Position Location**:Melbourne

**Requisition ID**: 18560

We know the importance that food plays in people's lives - the power it has to bring people, families and communities together. At McCain, our purpose is to celebrate real connections, through delicious planet-friendly food, with those that are important to us.

The Regional Technology Specialist is a critical role within the McCain business that provides direct operational support to ensure our plants and offices remain operational and that our team have the tools they need to complete their jobs.

The role is based at our St Kilda Rd office and working as part of the Regional APAC team. In this role, you will assist users across the region as required, working closely with other RTS roles in-country.

**About the role**
- Provide onsite support for a variety of IT hardware and software, including personal computer hardware/software, network hardware, Warehouse Management equipment and peripherals
- Perform requested onsite tasks to aid in the troubleshooting or remediation of problems and installation of new equipment
- Ensures McCain IS standards and policies are followed and report exceptions to the appropriate Global IS departments and/or Regional IT Services Manager
- Develop a sustainable and productive working relationship with end users as a highly visible face in IS
- Monitor system backups, perform restoration of data, perform mobile phone account administration (add/modify/delete), raise purchase requests, obtain quotes, receive orders and liaise with local contractors

**About you**
- Relevant qualifications in IT or equivalent, preferably A+ certifications
- 3+ years’ experience in a similar technical role
- Self-sufficient with experiencing working autonomously and as part of a small team
- Comprehensive IP networking skills including across Wireless LAN’s
- Awareness of information security threats and trends, as well as determining proper remediation tactics

**What’s in it for You?**
- Opportunity to be a part of a global iconic brand, fun & high performing team
- Flexible working though a hybrid model
- Employee & Family Assistance Program
- Pioneering, innovative and dedicated development programs
- Education Assistance Programs
- Opportunity to Chip In and give back to the community as part of our paid volunteer program each year

**If you’re looking for your next opportunity and want to get behind an organisation that celebrates real connections, then this is your role**

**#LI-RS1**
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Privacy Policy_

**Job Family**:Information Technology
**Division**:Global Technology
**Department**:Regional IT Services APAC
**Location(s)**: AU - Australia : Victoria : Melbourne

**Company**:McCain Foods (Aust) Pty.