Customer Services Manager

2 weeks ago

Marrickville, Australia Poster Factory Full time

Photobition Pty Ltd t/a Flash Graphics is a leading provider of high-quality printing and signage solutions for commercial clients across Australia. We pride ourselves on delivering innovative graphic solutions with exceptional customer service.

As our business grows, we are looking for a **Customer Service Manager** to lead our customer service team, manage client relationships, and enhance overall customer experience.

**Job Summary**:
This is a **full-time** role requiring leadership, communication, and problem-solving skills to support our clients and internal teams effectively.

**Key Responsibilities**:
**Team Leadership & Management**:

- Supervise and lead the customer service function.
- Provide training, mentoring, and performance management for team members, covering both eCommerce and normal sales
- Ensure a **customer-centric culture** within the team.

**Customer Experience & Problem Resolution**:

- Address **escalated customer issues** in a timely and professional manner.
- Develop strategies to enhance **customer satisfaction and retention**.
- Identify customer pain points and implement solutions.

**Process Optimization & Quality Assurance**:

- Improve customer service workflows and operational efficiency.
- Establish **customer service policies & best practices**.
- Monitor **customer service interactions** to ensure high-quality support.

**Collaboration & Reporting**:

- Work closely with **sales, logistics, and production teams** to align customer service efforts.
- Maintain communication with key clients and stakeholders as appropriate.
- Generate and present monthly **customer service performance reports**.

**Technology & Data Management**:

- Utilize CRM tools and data analytics to track **customer feedback and trends**.

**Essential Requirements**:
**Education & Experience**:

- Minimum **1 year of relevant work experience** in customer service management.
- Proven experience in **leading a customer service team**.
- Experience working in a **business-to-business (B2B) environment** is preferred.

**Skills & Competencies**:

- Strong **leadership and team management** abilities.
- Excellent **problem-solving and decision-making** skills.
- Strong **communication and interpersonal** skills.
- Knowledge of **customer service principles, CRM systems, and process improvement strategies**.
- Ability to **work under pressure** and manage multiple priorities.

**Other Requirements**:

- Must have **full working rights in Australia**:

- Knowledge of **printing or signage industry** is an advantage but not mandatory.

**Application Process**:
**How to Apply**:
Interested applicants should submit:
**A detailed resume (CV)** outlining relevant experience and qualifications.

**Application Deadline**: 21 March 2025

Pay: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Overtime pay

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 07/04/2025

  • Customer Service

    2 weeks ago

    Marrickville, Australia Two Providores Full time

    Work for an amazing team and be the face of the company! - Immediate start, full time position About Us We are seeking a friendly, detail focused person who is passionate about great Australian ingredients and thrives on delivering exceptional customer care. Two Providores is an Australian artisan produce and dry-store essentials food distributor. Based...

  • Customer Service Representative

    4 days ago

    Marrickville, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: From delivering fresh butter croissants and pastries to a handful of Sydney's corner stores on Sunday mornings, Bob & Pete’s has since grown to becoming one of the leading suppliers to cafés, restaurants, caterers and clubs across New South Wales. Over the past 30 years, the love of Cafés has grown incredibly, and so have we. It’s...

  • Customer Service Representative

    2 weeks ago

    Marrickville, Australia CHOICE Full time

    Looking for a more varied and interesting role delivering premium service and advice to members? Front line role helping Australian consumers like you get a fair go. - Make an impact at Australia’s leading Consumer Advocacy Group - Rewarding work offering both reactive and proactive challenges - Perm Part Time, hybrid remote, suite of benefits on...

  • Customer Services Officer

    2 weeks ago

    Marrickville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, BK Gymnastics Marrickville - Marrickville 2204** - Be part of something exciting - Great workplace flexibility - Opportunity to make a real difference to our community **The Role** Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and...

  • Customer Services Officer

    2 days ago

    Marrickville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, BK Gymnastics Marrickville - Marrickville 2204** - Be part of something exciting - Great workplace flexibility - Opportunity to make a real difference to our community **The Role** Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and...

  • Customer Service

    2 weeks ago

    Marrickville, Australia BONDI BORN Full time

    **ABOUT US** BONDI BORN is as Australian luxury swim and resort wear designer and we are passionate about what we do. We design and make every piece of our premium swimwear & resort wear collections here in Sydney using only sustainably made fabrics. Our designs are lauded by the fashion industry and stocked by some of the world's most prestigious stores...

  • Customer Service

    5 days ago

    Marrickville, Australia mySupply Store Full time

    We’re looking for a self-motivated, positive and compassionate individual to join our team. The successful applicant will assist with the sales and processing of NDIS orders 3 days per week. We are committed to delivering the highest level of customer service, understanding and professionalism. **Qualifications & Experience** - Customer Service. -...

  • Customer Service Specialist

    2 weeks ago

    Marrickville, Australia Westpac Group Full time

    **Permanent position with St. George in Marrickville**: - **36 hours per week across Monday to Friday with some Saturdays required to cover leave**: - **Access to ongoing training and development to keep you engaged** **How will I help?** You’ll be the face of St. George, working in-branch to help our customers achieve their financial goals. It’s...

  • Internal Sales/customer Service

    2 days ago

    Marrickville, Australia Spare Staff Full time

    **Spare Staff **is hiring **Customer Service & Internal Sales Support** for **The Fitting Belt Company** **How to apply**: Application can be submitted on this link for review: **About us**: The Fitting Belt Company was established over 18 years ago and today we are one of the market leaders in our industry. We specialise in the manufacture and wholesale of...

  • Customer Service All Rounder

    7 days ago

    Marrickville, Australia Manoosh pizzeria Full time

    Hi, We are seeking a motivated cashier who handles customer service and who wants to become an all rounder to join our popular Pizzeria at our pizzerias in Marrickville and Enmore, NSW. Please see below some information about us and the position: The Manoosh team is known to be friendly and inviting to all staff members & customers. Coming from an award...