Engagement Officer

Posted: 29/08/2024

Closing Date: 20/09/2024

Job Type: Contract

Location: Melbourne - Northern Region

Job Category: Home Care Packages

**Great People. Great Careers. Excellent Healthcare**

DPV Health is a leading healthcare service provider in Melbourne’s northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That’s the DPV Health Way. For a full list of our benefits and more on great careers at DPV Health, please see our website.

**Greatness starts here**

The Engagement Officer is a pivotal role ensuring strategic client growth and improving client experience, particularly when joining DPV Health. This position is responsible for converting potential client enquiries to new clients, meeting demands of the community and strengthening client relationships, and building DPV Health's credibility through a positive on-boarding process.

You will also be responsible for:

- Achieving positive outcomes for Home Care Packages and other clients that access DPV Health Services
- Ensure all HCP clients enquiries are responded to within required timeframes
- Work with the client and or their representative to understand goals and to develop a schedule of services in line with their Home Care Package ensuring clients choice and control has been reflected
- Undertake assessments based on client needs, Home Care Package, and DPV’s ability to deliver against client’s aspirations
- As an Engagement Officer, you will not only collaborate and work within a team but also be allocated a caseload to manage clients Home Care Packages
- Demonstrates behaviours which aligned with DPV Health Values and Code of Conduct

**Desired Skills and Experience**:
**Bring your great, everyday**

To be considered for this role, you will need the following:

- Relevant Diploma or Cert IV qualifications in Community Services, Disability or Aged Care.
- Must have Home Care Package experience
- Knowledge of My Aged Care and PRODA service provider portals
- Advanced customer service skills (written and verbal) and strong negotiation skills
- The Ability to analysis and interpret Home Care Package guidelines
- Experience with client management software systems
- Well-developed prioritisation and organisational skills with the ability to meet deadlines

**The fine print**
- Full driver license and travel between sites required.
- Level 2 First Aid Certificate
- COVID-19 Vaccinated

**Our Talent Experience**

We kindly request you include a covering letter, addressed to Milad Mate, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

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Make your next move, a great one