Engagement Officer

3 days ago

Melbourne, Victoria, Australia Victorian Ombudsman Full time $60,000 - $120,000 per year

About Us

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO's role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

About this role:

Working collaboratively in the Engagement, Education and Prevention team, the Engagement Officer reflects the Ombudsman's commitment to work constructively with the public sector to improve public administration.

The Engagement Officer is responsible for increasing the Victorian public's knowledge and understanding of the Ombudsman's role and services in resolving complaints about government organisations.

In line with VO's Strategic Plan 2025–29, the Engagement Officer is responsible for upholding frameworks and conducting activities that promote the Victorian Ombudsman's services and community engagement through online or in-person forums and events. Working closely with the Ombudsman, the Engagement Officer produces impactful materials that support these engagements.

Key to this role is the ability to demonstrate exceptional relationship building skills to develop internal foundations for collaboration and awareness-raising activities with key external community organisations.

Prioritising communities experiencing marginalisation, plays a key role in improving the Victorian Ombudsman's engagement with community legal centres, First Nations organisations and other communities underrepresented in the VO's work.

Please review the position description for full details.

How to apply:

Applications need to be submitted online via the 'Apply Now' button.

To be considered for this role, you must include:

  • a 1-page Cover Letter addressing the Key Selection Criteria.
  • a Resume, no longer than 5 pages.

Applications close midnight Monday 10 November 2025.

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

Employment at the Victorian Ombudsman is subject to:

Criminal Record check

Working with Children check

Statutory Declaration

Confidentiality Agreement

Conflict of Interest check

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