Program Support Officer

Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 66467**Program Support Officer (Compliance Program)**

**Location - Parramatta**

**Employment type - Ongoing**

**Salary Range $79,032 - $86,539 + Superannuation**

**Your role**

**Do you have a passion for construction, maintenance and the building industry and would like to help make a positive difference in our NSW social housing maintenance?**

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

The Compliance Program team oversees the delivery of Property Assessment Survey/ Detail Property Assessment Survey (PAS/DPAS), Fire Safety and Change of Use programs across the state, alongside other compliance and quality assurance initiatives for Fire Safety, Change of Use, PAS/DPAS via IT systems and quality assurance.

The Program Support Officer** **for Compliance programs is responsible for supporting as required in the delivery of compliance-related projects and programs. This will require responding to ad hoc requests to ensure timely delivery of program initiatives, as well as quality outcomes that fall within budget. To achieve this, the role will leverage IT systems for planning, monitoring progress, and reporting to stakeholders. This role may require travel across the state, including overnight stays where necessary.

**What you’ll do**

As a Program Support Officer for Compliance programs, you will play a pivotal role in contributing to the implementation and coordination of compliance related work, doing so in a manner that delivers effective business unit outcomes and meets client service delivery needs.

You will be responsible for assisting with the research and analysis to support the preparation of project reports and documentation. This work will support Manager(s) in completing a range of matters related to building and maintenance compliance, such as delivering project progress information, reports, commentary and solutions. You will also undertake operational responsibilities that ensure clear communication of project progress to key stakeholders.

Providing project information, support, and identification of issues will be needed to assist the compliance team in ensuring client satisfaction and timely delivery of projects. Additionally, you will provide operational advice to assist with tender management in compliance with procurement policies and guidelines to support program delivery.

Furthermore, you will help administer contracts to ensure fulfillment of contractual obligations and monitor project performance, implementing risk mitigation strategies in consultation with senior managers.

Additionally, you will provide operational assistance to resolve complaints, conduct investigations, identify root causes, propose corrective actions, and draft formal responses to complaints, including ministerial, in a timely and effective manner to ensure client satisfaction.

**What we’re looking for**
- Compliance experience.
- Demonstrated commitment to achieving results and a commitment to quality outcomes.
- Demonstrated understanding of technology relevant to the work unit.
- Project, financial and stakeholder management experience.
- Qualifications in Engineering, Architectural, Building, Surveying, Project/Business management or related construction discipline.
- Current Driver’s License

Please click here download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted question