Program Support Officer

3 days ago

Parramatta, Australia Chandler Macleod Full time

Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years.

**The Opportunity**

Chandler Macleod is looking to engage a
**Program Support Officer** for a contract term of
**6 months** with a well-established NSW Government department. This role will be based in
**Parramatta.**

**Job Specification**
- Contribute to the implementation and coordination of compliance and upgrade related work that deliver effective business unit outcomes and meet client service delivery needs.
- Follow instructions to prepare project reports and documentation effectively and efficiently for manager's, auditors, project officers and key stakeholders to communicate a range of matters related to compliance and upgrade works.
- Develop, manage, and maintain large property databases and spreadsheets related to the compliance and upgrade programs and continually update the project statuses in a systematic and accurate manner.
- Coordinate with the other key stakeholders such as Housing Services staff and external contractors regarding the non-access issues related to the compliance and upgrade programs.
- Participate and provide input to research and project-driven assistance and support for auditing processes, plans and procedures to contribute to enhanced practice and continuous improvement.
- Provide project information, support, identification and notification of issues/complaints and report as needed on process awareness - to assist the compliance and upgrade team(s) to work effectively with new suppliers, contractors, and consultants as required to ensure client satisfaction, timeliness and efficiency in project delivery and implementation
- Maintain a working knowledge of the various compliance and upgrade programs and an operational awareness of the administrative processes, systems, technology, approaches, requirements and stakeholders associated with the programs.

**About You**
- Prioritisation of competing internal and external work demands given the diverse range of issues encountered simultaneously to be resolved with the defined time-frames.
- Ensure unit practices, systems use, and compliance are fit for purpose and in line with development services processes, policies and practices.
- Navigating different and manual system manipulations to complete work within the unit and ensure accuracy of data within many disparate systems.

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