Customer Service Team Leader
2 weeks ago
$80,000-90,000+super | WFH flexibility (1-2 days a week) | Ballarat based
- Opportunity to grow into a management position
- Receive ample support from management and join a company that values feedback.
**About the role**
**Key Responsibilities**
- Ensure on-time and accurate processing of all orders daily.
- Drive continuous improvement initiatives to minimize inefficiencies in the order entry process.
- Resolve customer escalations promptly and effectively.
- Review and report on order entry KPIs and metrics.
- Oversee the customer returns process and approve returns.
- Develop and refine process protocols and SOPs.
- Conduct meetings with internal and external customers to strengthen partnerships.
- Contribute to the strategic planning of the Supply Chain Operations department.
- Provide leadership and guidance to team members for continuous improvement and development.
***
**Skills and Experience**
- Previous experience leading teams in FMCG or similar fast-paced environments.
- Experience in a SAP Environment would be advantageous.
- Proficiency in problem-solving using root cause analysis.
- Excellent communication skills, both written and verbal.
- Strong planning and organizational skills.
- Ability to work effectively in fast-paced environments.
- Ability to establish and maintain interpersonal relationships.
- Analytical thinking and adaptability.
- Positive and empathetic leadership qualities.
***
**About our Client**
This company is a significant player in the global food industry, they have around 100 employees based in the Ballarat office and really pride themselves on providing opportunity for growth and progression as well as offering a vibrant and collaborative working environment.
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