Team Leader

4 days ago

Ballarat, Australia State Revenue Office Full time

Team Leader, Operations - Ballarat
- At least 2 ongoing and fixed term roles in the Operations Division - Ballarat
- Salary $114,830 plus 10.5% superannuation - VPS Grade 5.2
- Based in Ballarat, with flexibility to work from home

What we offer
The State Revenue Office is a purpose and values led organisation, responsible for administering a range of taxes, duties, levies, grants and subsidies on behalf of the Victorian Government.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible, and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.
The opportunity
This is a fantastic opportunity to join our progressive Division at a time of growth. As an Operations Team Leader, you will motivate and coach a committed team to achieve outstanding results. You will lead with purpose, coach for performance and support your team to meet KPI's.

**You will be responsible for**:

- Leading a team responsible for the delivery of data maintenance, assessment, revenue collection and customer services for one or more legislative acts, rebates or subsidies
- Coaching and developing individuals to be high performers.
- Making it as easy as possible for taxpayers and other customers to interact with us.
- Resolving enquiries in a timely, efficient, and accurate manner, to prevent duplication and unnecessary rework

Who we are looking for
We're looking for passionate people and customer focused leaders. We value leaders who are driven by the success of others, with a strong track record working with internal and external customers, to drive a collaborative approach to achieving business outcomes.

**You will be suited to this role if you are someone that is**:

- Experienced at leading a team of multi-skilled staff in a regulatory environment
- Passionate about coaching, developing and supporting your team to be the best they can be
- Curious by nature and looks for ways to make things better, faster and easier.
- Confident and resilient, able to tackle challenges and use innovative thinking to overcome obstacles

More information You can find out more about this role via the position description. You can also contact Renee Benn, Branch Manager, Land Revenue Branch on 0438 315 375.

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