Customer Service Leader

**Newly created branch-based leadership opportunity**: - **Fantastic opportunity for an up-and-coming leader**: - **Be supported to hone your leadership skills and inspire others**: - **Get things happening for our customers - and your career** Create your best future and join Westpac as a **Customer Service Leader in Ballarat** **How will I help?** Our branches are an important part of the communities they’re based in - and as a **Customer Service Leader**, you’ll have an important role to play in helping the community to get the best possible banking experience. Combining your business know-how with your passion for people, you’ll work with your Regional General Manager and your branch team to coach and motivate a diverse, dynamic and collaborative bunch of frontline Bankers to reach even greater heights. You’ll prove to our customers every day why they’ve come to the right place for all their financial needs - and that you’re just as invested in the local community as they are This is a full-time, branch-based role and the hours are across and inclusive of **Monday**to**Friday**. **How will I help?** - Drive customer **acquisition**, **service**and **retention**- building genuine connections with our customers and the community - Lead and uplift frontline staff through **training**, **mentoring**and **performance**management**: - **Contribute to driving results**that have a clear, positive and direct impact on overall **branch performance**: - Work **collaboratively**with the Bank Manager and your Bankers to create a **supportive**and **high-performing**environment where everyone contributes to shared goals and celebrates collective success **What do I need?** - **Leadership**experience, ideally gained in a Retail Banking environment (preferred, not essential) - **High-energy**, with experience in **mentoring**others**to achieve **shared business objectives**: - Experience of **working to KPIs and targets**(both sales and customer-based) - Ability to effectively **de-escalate**and address challenging situations by using strong **communication**and **problem-solving**skills - A **collaborative mindset**with the ability to foster team spirit - Proven sales mentorship through implementing strategies to drive business At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive **Why join us?** We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: - Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates - A variety of leave options including Culture, Lifestyle and Wellbeing leave - Tailored learning and development opportunities to help your grow your career within the bank - Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives **Create your future today** To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.