Configuration Manager

**Innovative, Forward-thinking, Award-winning Super Fund**:

- **Be Part of the Transformation - Design and Implement the Configuration Management Model**:

- **Great Culture; Hybrid Working**

Fantastic opportunity to lead and take ownership of the Configuration Management Model at Rest.**About Us**

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.9 million members and has more than $67 billion of funds under management.
- At Rest we believe small actions can make a big difference, everything we do is underpinned by our values; The Rest Effect.
- We want our People to thrive and develop in our growing environment, who encourage open and diverse thinking, collaboration, innovation and high performance whilst having our Members at the forefront of everything we do.**About the Job**

People and Transformation are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow
- _._

We are looking for a proactive, self-motivated, and personable individual who will be responsible for maintaining a consistent and timely delivery of CMDB tasks which include CMDB design, CI to CI relationship mapping, Service to CI relationship mapping, CMDB Reconciliation, CI Exception Reporting, governance of processes for verification and continued maintenance of the CMDB accuracy whilst championing the delivery of the Configuration Management processes.-
**Key Responsibilities Include**:

- Design a Configuration Management Service Delivery methodology, process, and policy.
- Responsible for the implementation of the Configuration Management model.
- Create the communication plan and promote effective use of the Configuration Management Model to support all ITSM functions.
- Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the Configuration Management process, capturing the relevant CI’s for each business unit.
- Identify opportunities for improvement with respect to tools, training, process, procedures and work instructions.
- Govern and validate all the updates to the Configuration Items (CI) within the CMDB. This includes updating and creating desktop assets within the CMDB and actioning requests to update assets in the CMDB.
- Ensure that any corrective action identified in Process and/or Database audits are carried out.
- Provide expertise in CI and Service Relationship Mapping.
- Able to contribute to ITSM integration projects
- Produce reports and Management information, including impact analysis reports and Configuration status reports

**About You**:

- Relevant tertiary or technical qualifications.
- Minimum ITIL V3 or 4 Foundations
- A demonstrated ‘can-do’, pro-active approach with the ability to understand the business
- Proven experience in IT Service Management in an ITIL-aligned environment
- Strong knowledge of Configuration and Asset Management
- Experience in a support and operations environment, utilising service management software such as ServiceNOW, JIRA and Confluence is desirable
- Experience with Agile methodologies and ways of working.
- Excellent oral and written communication skills with the proven ability to liaise and negotiate
- effectively with people internal and external to the organisation
- Self-driven and able to work independently, with good planning and organisational skills, with the
- ability to meet deadlines within short time frames and to manage changing priorities
- Able to adapt and operate in a fast-paced changing environment
- Demonstrated experience and ability to operate collaboratively in a team, contributing positively to
- team operations and working relationships

**Benefits**

Our benefits have been designed so you can tailor your experience with us, we value you and your hard work, offering inclusive wellbeing and reward benefits.- Personal and professional development opportunities
- Hybrid working - Work to suit your lifestyle
- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Meeting free breaks (Rest stops)
- Income Protection Insurance
- Rest Effect Excellence awards (Values Award)

And many moreIf you share our Values, want to help make a difference for our members and be part of a leading fund with a- Rest is committed to creating a flexible hybrid work environment that values diversity, equity and inclusion. _
- As an organisation, we are committed to building and maintaining a diverse and inclusive culture where people feel welcome and inspired to do their best, regardless of any characteristic they may have._
- We actively seek a wide range of diverse employees, as we value individual differences in gender, ethnicity,