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Key Accounts Manager
3 weeks ago
Offering a highly competitive salary of $133,200 (inclusive of super)
- The role is located at Level 45, 50 Bridge Street, Sydney, NSW 2000
**The Position**
As the **Key Account Manager**, you will be responsible for creating amazing customer experiences in conjunction with running a tight commercial operation. Whilst understanding the nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the entirety of the Compass Group experience is conducive to success in this position.
**Key Duties**
- Building and leveraging effective stakeholder relationships to achieve business objectives
- Fostering a high-performance culture through continuous improvement and innovation
- Driving operational efficiency that maximises financial results through conversion of business strategy to operational models
- Effectively oversee multiple sites/operations to ensure that they're performing to the highest standard including performance within budgets, management of safety outcomes and improved employee capability and engagement
- Actively manage and empower team members by providing them with the correct amount of support and development to optimise performance, deliver annual budget and facilitate growth
- Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customers
- Firmly making your mark on the business; creating an inclusive, imaginative and inspiring environment which both employees and customers alike will benefit from
- Championing safety culture & performance
- Get the best out of every team member by listening, coaching, supporting and developing them to optimise performance, deliver annual budget and facilitate growth.
- Create an inclusive, imaginative, inspiring environment where everyone works together to enhance the customer experience The Person
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essential
- Highly developed commercial skills with experience managing complex contracts and/or P&Ls - Is uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5 star experience every time
- Is detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas all of the time. i.e. Great food, great service
- Is a positive, supportive, ambitious leader with experience of carrying out personal development plans, staff training sessions and appraisals
- Develops effective relationships with individuals at all levels, from diverse backgrounds, cultures and locations
- Excellent communication and personal skills well suited to building business relationships with existing and potential clients at a senior executive level.
- Strong and decisive leadership skills with ability to build effective and engaged teams
- Strong financial and analytical skills in developing budgets and allocating appropriate resources to ensure a sustainable & profitable business
- Experienced in managing multiple stakeholder relationships and project deadlines with competing priorities and limited resources.
- Direct immersion in task delivery and a willingness to balance strategy with practical implementation.
- The ability to work collaboratively with senior sector and functional stakeholders
- Confident in presenting solutions and continuous improvement initiatives to client representatives
