Night Manager

3 days ago

Melbourne, Australia Scape Full time

**THE ROLE**

As the Night Manager, you are responsible for ensuring the safety and security of residents as well as ensure the effective management and escalation of incidents.

**_This is a part-time role, working 2-4 nights from 11pm - 7am on a rotating roster._**

As a Night Manager your key responsibilities will include:

- Conduct nightly financial audits
- Manage night shift operations, including guest services and smooth operations
- Verify guest accounts, resolve discrepancies, and generate reports
- Ensure premises security, monitor CCTV, and address emergencies
- Coordinate with other departments for smooth communication.
- Provide exceptional customer service, addressing guest needs promptly.

**THE IDEAL CANDIDATE**

You are a passionate and skilled Night Manager, where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.
- 2+ years in customer service/operations.
- Ability to work shifts from 11pm - 7am
- Strong written and verbal communication skills.
- Excellent organization, handling multiple tasks accurately and maintaining top-tier customer service.
- Proficient in Microsoft Office and database management.
- Leadership and supervisory experience.
- Exceptional customer service and conflict resolution abilities.

**The successful applicant will require Working with Children Check (WWC) and Police Check upon appointment.**

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**PERKS AND BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- Annual flu vaccinations and skin checks
- Insurance discounts up to 10% (Bupa, nib and NobleOak)
- Free use of all Scape gyms
- A month dedicated to your well-being and health (plus a day off, to celebrate however you want)
- Yearly performance and salary reviews
- Passionate work environment
- Birthday leave
- Generous referral bonuses (up to $5k)
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

No agencies please.

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