Night Manager

5 days ago

City of Melbourne, Australia Ennismore Full time

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description

We are seeking an experienced and hands‑on Night Manager to oversee hotel operations during the overnight shift. This role is critical in ensuring the smooth running of the property, providing leadership to the team, and maintaining the highest standards of guest service and safety.

Key Responsibilities

- Oversee all overnight hotel operations, ensuring service standards are met and exceeded.

- Act as the primary contact for guests, handling any requests, concerns or issues with professionalism and efficiency.

- Monitor security, safety, and emergency procedures throughout the night.

- Complete nightly reports, system checks, and prepare for the following day’s operations.

- Provide leadership and support to the night team, fostering a positive and professional work environment.

- Liaise with department managers to ensure smooth handover and communication between shifts.

Qualifications

About You

- Previous experience in a Night Manager or Front Office Supervisor role within a hotel environment.

- Strong knowledge of front office systems (Opera experience highly regarded).

- Excellent communication and problem‑solving skills.

- Ability to remain calm and confident under pressure.

- A natural leader with a hands‑on approach and a passion for delivering memorable guest experiences.

Additional Information

What we offer

- Worldwide Accommodation and Food & Beverage Discounts at Ennismore and Accor properties

- Be part of a creative, energetic, and supportive team

- Career growth opportunities across our wider hospitality group

- Daily Staff Meals

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

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