Night Manager

4 days ago


Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25122505
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Join Our Ladies & Gentlemen - Night Manager**

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated **Night Manager** to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

As the **Night Manager**, you will:

- Manage and oversee all aspects of night operations across the Front Office and broader hotel
- Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
- Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
- Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
- Proactively resolve guest complaints, ensuring lasting and positive resolutions
- Develop strategies to drive performance, motivate the team, and meet KPI targets
- Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
- Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
- Analyze financial data and operational trends to identify areas for improvement
- Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

**About You**:

- Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
- Experience with OPERA Property Management System or similar
- Relevant experience in a similar role within the hospitality industry
- Strong problem-solving skills and ability to think on your feet
- Strong written and verbal communication skills, with empathy and guest-focus
- Ability to provide constructive feedback to support and strengthen team performance
- A valid Driver's License, along with RSA and First Aid certification
- Full working rights in Australia
- Enthusiastic to escalate your career within luxury hospitality
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Attention to detail in all aspects of work
- Prior luxury hotel experience would be preferable

**Perks & Benefits**:

- Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
- Be part of the **Life with the Works** program, offering flexible working hours and locations, sabbatical leave to pursue your passions, and paid time off during your birthday month
- Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
- Genuine care for your physical, emotional, and financial wellbeing through our **Employee Assistance Program** and wellness initiatives
- Work for the world’s largest hotel network, committed to equality, diversity, and inclusion
- Access to industry leading training programs and professional development resources
- Enjoy the benefits of Marriott’s Live Fully Rewards Program
- Discounted hotel stays and dining for employees, family, and friends across Marriott properties
- Ongoing employee recognition programs to celebrate your contributions and keep you motivated
- Complimentary dry cleaning for your work attire

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as ou


  • Night Manager

    1 week ago


    Melbourne, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...

  • Night Manager

    1 week ago


    Melbourne, Australia Infinity Hospitality Full time

    At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Part of IHG Hotels and Resorts Holiday Inn Express® Melbourne Little Collins, newly opened in February, has 312 rooms. We are looking for a full time **Night Manager** to deliver our Service Style, Mission Made Easy, which is built upon three Service...

  • Night Manager

    4 days ago


    Melbourne, Victoria, Australia Hyde Hotels Full time

    Company DescriptionHyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection -...

  • Night Manager

    2 weeks ago


    Melbourne, Australia Veriu Full time

    Posted: 15/09/2025 Closing Date: 17/10/2025 Job Type: Permanent - Part Time Location: Melbourne Metropolitan Job Category: Front Office **We are Veriu Group (pronounced 'Very You')!** Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to...

  • Night Manager

    4 days ago


    Melbourne, Victoria, Australia Crowne Plaza Carlton Full time $80,000 - $120,000 per year

    Crowne Plaza Melbourne Carlton is set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the...

  • Night Manager

    2 weeks ago


    Melbourne, Australia Veriu Full time

    Full-time - Melbourne | Night Manager | $66,853 per annum (Negotiable) plus 10.5% super**Job Location**: Veriu Queen Victoria Market**Job Title**: Night Manager **This position is eligible for Employee Referral Program** From humble beginnings, our brand was founded out of a passion for connecting travelers to the local authenticity of a location by...

  • Night Manager

    4 days ago


    Melbourne, Victoria, Australia Hannah St Hotel Full time

    Are you willing to embrace the dark side?It's not what you might think – and, guaranteed, more than you expect – if you're ready to step up as Night Manager at Hannah St Hotel.We're looking for a unique all-rounder and quintessential people person. You're self-assured and level-headed and you shine when the stars come out. We're talking the celestial...

  • Night Manager

    3 weeks ago


    City of Melbourne, Australia Ennismore Full time

    Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary. Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop...


  • Melbourne, Victoria, Australia Pan Pacific Melbourne Full time $60,000 - $90,000 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne...

  • Night Manager

    7 days ago


    City of Melbourne, Australia Vertali APAC Pty Ltd Full time

    We are Veriu Group (pronounced 'Very You')! Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place. Through our...