Ict Customer Support Officer

3 days ago

Newcastle, Australia HAYS Full time

Short Term contract available for ICT Customer Support Officer based in Newcastle

**Your new company**

Hays is working with a government organisation based in Newcastle who have a short term contract available for an ICT Customer Support Officer.

**Your new role**

As an ICT Customer Support Officer you will be responsible for providing face-to-face end user support to the organisations employees. This includes providing advice and guidance to resolve moderate level issues. Other responsibilities and duties include:

- Promote and guide clients on how to follow processes and provide technical support for IT issues
- Assist with technology issues and set-up in meeting rooms
- Identify and be alert to major incidents that may occur. Ensure these are raised through the standard channels for analysis and resolution.

**What you'll need to succeed**
- Experience in a customer service role, either providing technology support or with a strong interest in technology
- Strong relationship skills and experience in collaborating across teams
- Ability to facilitate resolution of issues
- Ability to identify and solve problems.

**What you'll get in return**

This is a 14-week contract paying a competitive day rate.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2770275

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