Service Desk Analyst

2 weeks ago

Clayton, Australia DuluxGroup Full time

Grow your skills & knowledge with a reputable brand in our fast paced industry
- ServiceNow and ITIL experts wanted
- Flexible and positive work environment, great work/life balance

**About the role**

As a Service Desk Analyst, you will actively contribute to the Service Desk team in a positive manner ensuring the delivery of IT services within existing SLA's. You will act as the first point of contact for IT incidents and service requests arising from the day-to-day operations of the company, ensuring effective, regular and timely communication is provided to all stakeholders and delivering a customer centric approach to all service desk interactions. The role is based out of Clyaton.

**Responsibilities**
- Utilising ITIL processes to manage incidents and problems to reduce the number of repetitive tickets, increase productivity and service quality
- Troubleshoot and diagnose technical issues on a range of systems and technologies
- Support the major incident team when a major incident is identified
- Contribute to the education of our customers and other members of the support team
- Contributing to Knowledge Management

**Benefits**
- Support for your health and wellbeing via our ‘Wellbeing at Dulux’ program
- Supporting the Community’ action day for you to give back to your community
- Access to learning and development opportunities to accelerate your growth
- Generous parental leave offering for primary and secondary carers
- True recognition through our various employee award schemes
- Access to the DuluxGroup product ranges at a generous discounted rate
- There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_

**Skills & Experience**
- Broad technical knowledge with experience in the following technologies:

- Microsoft infrastructure (Server, Desktop, AD/AAD, SQL, HyperV)
- Networking (WAN/LAN/Routers/Switches/Firewalls/VoIP/Citrix/VPN)
- Excellent problem-solving ability resolving complex issues
- Ability to work under pressure whilst being organised, detail-oriented and accurate
- Excellent customer service focus and telephone manner

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our Technology & Digital** **business.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. **Talent is our only criteria**. Let us know if you need any special accommodations to participate fully in the recruitment process.
- _**_AUSTRALIA ONLY:_**

**_ _**How to apply**

Click APPLY or contact Marium Hossain for a confidential discussion.

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