Service Desk Team Lead

1 week ago

Clayton, Australia DuluxGroup Full time

Exciting opportunity leading our service across the ANZ region
- Flexible working options
- Leading global organisation with opportunities to grow as a leader

**About the role**

Reporting into the Manager IT Service & Support, you will manage the activities of the DGTech Service Desk.

You will nurture team members, team initiatives and be involved with delivering first line support services to the greater DuluxGroup organisation.

You will promote operational efficiencies and overall performance of the front door to DGTech.

The role is based out of Clayton and is a brilliant opportunity to make an impact across the business by navigating excellence and continuous improvement solutions.

**Responsibilities**
- Lead and contribute to the improvement of the delivery of IT staff and services, primarily (but not exclusively) in the IT Service and Support team
- Reduce silos through collaborative actions
- Maintain fit for purpose and fit for use processes, technologies, and behaviours to enhance the Service Desk function
- Ensure all support and requests are handled effectively and efficiently within KPIs, maintaining a customer focus

**Benefits**
- Support for your health and wellbeing via our ‘Wellbeing at Dulux’ program
- Supporting the Community’ action day for you to give back to your community
- Access to learning and development opportunities to accelerate your growth
- Generous parental leave offering for primary and secondary carers
- True recognition through our various employee award schemes
- Access to the DuluxGroup product ranges at a generous discounted rate

**Skills & Experience**
- Demonstrated experience in leading service desk team
- Proven stakeholder management skills and the ability to easily build rapport with a strong customer service focus
- experience in retail or distribution environment is preferable
- Tertiary qualifications

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China, United Kingdom and Europe.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within our Technology & Digital business.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.

How to apply

Click APPLY or contact Marium Hossain on 02 9006 3598 for a confidential discussion

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