Account Manager

** 2 Vacancies available in South Brisbane and Brisbane Metro area. **
- **About us**_

Empire Office Furniture partners with a range of client sectors: Corporate & SME, Education, Health, Government, Design & construction - providing furniture and fit out solutions with speed and ease you won’t believe. An established industry leader, our networks and buying power deliver big savings - but our greatest achievement is the loyal client base at the heart of our 40-year success. We’ve done the groundwork by curating a choice of proven and popular collections, from office chairs to classroom furniture. A huge in-stock range and expertise across the supply chain ensures fast turnaround and short lead times. But we’re much more than a retailer, with a reputation for quality customisation and seamless fitout management for projects of any scale.

Proudly Queensland-owned and operated, Empire Office Furniture is a trailblazer in the industry. Our nine bustling retail showrooms across Queensland and Sydney stand testament to our success and our unwavering commitment to excellence. As we continue to expand, we’re searching for a dynamic **Account Manager** to join our vibrant teams in Brisbane and drive sales performance with our existing client base, and develop new opportunities.
- **What you will do **_

We are looking for a sales champion to drive education furniture sales in Brisbane. As a key member of our commercial sales team based in our Showroom, you will engage in sales in a collaborative environment while conducting site visits when required, allowing you to understand our customers' needs and tailor solutions that exceed their expectations. Your keen insight into Empire’s capabilities and product knowledge will empower you to effectively overcome challenges and capitalise on opportunities.
- **What We’re Looking For**:_
- **Customer-Centric**: A genuine passion for putting the customer first. You’ll build and nurture meaningful relationships with clients, reflecting our core values in every interaction.
- **Problem Solver**: Adept at swiftly tackling challenges with a proactive and solution-oriented approach, ensuring that client needs are met and exceeded.
- **Communicative**: Excellent communication skills to engage effectively with all stakeholders, both internal and external. Clear, confident, and persuasive in your interactions.
- **Culture Champion**: Embrace and enhance our company culture. Set the tone for excellence and foster a collaborative and empowered work environment.
- **Experience & Skills**: Previous experience in account management or sales within a similar industry is preferred. Strong organizational skills, attention to detail, and a proven track record of achieving sales targets.
- **Team Player**: You’ll be working closely with a team of Project Managers, Business Development Leaders, and Logistic Experts. Collaboration and teamwork are essential to your success.
- **What you will be doing**:_
- Selling to Corporate, Business, Government, Health and Education clients across the wider Brisbane area
- Office furniture fit-outs incorporating screen-based workstation systems soft wiring, task seating, break out area furniture, boardrooms and reception areas
- Promptly respond to customer inquiries
- Assisting customers with product advice, office measure-ups, fabric and finish samples, brochures, catalogues and appropriate recommendations as required
- Follow up quotes using customer relationship management tools
- Liaising with customers regarding the progress and delivery of their orders
- Prioritise tasks using the sales software platform
- Follow the sales process from initial inquiry, quote, sales order, purchase order.
- Conduct Site visits and measures when required
- Keeping up-to-date with product changes, new products and system updates.
- **Qualifications & experience**:_
- Customer Relationship Management
- Sales experience
- Project Management
- Customer service
- Sale creation
- **Benefits**:_
- Work Life Balance
- Monday to Friday with 1 half day Saturday on a 6-week rotating roster
- Employee Recognition
- Employee discount
- Professional development assistance
- Referral Program
- Training & Development

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $115,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Relationship management: 1 year (preferred)
- B2B sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person