Technical Account Manager

3 days ago

Welshpool, Australia CSR Full time

**At CSR, we're building a better future together.**

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,**and life stage.

**Are you a builder or tradesperson with hands-on experience in facades and construction? Ready to take the next step in your career while staying close to the tools?**

**About the role**:
CSR is looking for a practical, solutions-focused **Technical Account Manager** to help drive the adoption of Hebel-our innovative and sustainable building solution-across **Western Australia.**

This is a hands-on role where you'll be out on customer sites, working directly with installers, builders, and contractors. You'll be training teams on product installation, solving technical challenges on-site, and helping customers get the most out of Hebel. Your real-world experience will be key to influencing building methodology and ensuring our products are used effectively and safely.

If you've worked with facades, know your way around a building site, and enjoy helping others get the job done right, this role offers the perfect blend of technical leadership and practical problem-solving.

**Key Responsibilities**:

- **On-Site Support & Training**:Deliver hands-on training to installers and contractors, ensuring correct installation and product use.
- **Customer Engagement**:Build strong relationships with builders and trades, offering practical advice and technical support.
- **Site Visits & Compliance**:Conduct regular site inspections to ensure standards are met and support warranty documentation.
- **Problem Solving**:Be the go-to person for resolving installation issues and providing real-time solutions on-site.
- **Product Knowledge**:Stay up to date with product enhancements and industry trends, especially in facade systems and sustainable building.
- **Team Collaboration**:Work closely with internal teams and external stakeholders to ensure smooth project delivery and customer satisfaction.

**About You**:

- Hold a current Building License or a recognized Construction Trade qualification
- Hands-on experience in building, facades, or construction
- Comfortable working on-site and solving practical challenges
- Strong communication skills with a customer-first mindset
- Keen to share knowledge and train others
- Passionate about quality, safety, and building innovation

**What we offer**

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:

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