Customer Service Representative

2 weeks ago

Northbridge, Australia Mainmark Ground Engineering Full time

**Introduction**:
Mainmark is an internationally recognised leader in ground engineering and asset preservation, offering some of the most innovative and advanced solutions to address site specific challenges, such as sunken foundations, in the residential, industrial, commercial, civil and mining sectors.

Some companies talk about culture and training, but the reality is very different. However, when you join Mainmark you'll find that it truly is a great company to work at. Mainmark presents an opportunity to join a team that only accepts the best, working with world-leading and ultra-unique materials that other companies have yet to consider. We are not looking for general workers, we are looking for integral members of the team that take pride in their work, can work autonomously, and ensure that we leave a lasting impression on the clients that we help each and every day.

We are often presented with problems that are difficult to solve and require out-of-the-box solutions, we brainstorm collectively and deliver quality results and safety every time. We are offering an opportunity to join a team that is on top of its game and always looking to execute with perfection and professionalism.

**Description**:
About the role

An exciting opportunity has become available to join a small but fun Customer Service Team. If you are passionate, self-driven, and thrive in a collaborative and energic team environment then this role is for you.

Reporting to the National Customer Service Manager.

Your job responsbilities
- Use inbound call opportunities to engage and develop strong relationships with customers and value add.
- Maintain customer information in the Customer Relationship Management (CRM) system
- Oversee and follow up on B2C customer NPS survey responses.
- Provide an exceptional service experience on each and every call.
- Work towards weekly KPI’s.
- General ad hoc admin duties.

What we require/Skills & Requirements
- Intermediate knowledge of Microsoft office, CRM tools, and telephony.
- Exceptional communication and customer service skills.
- High-level interpersonal skills enable work with a wide variety of people and groups including internal and external stakeholders.

Preferred Requirements
- Critical to the success of this role is also being a self-starter, being highly organized, and having a can-do attitude.

About you
- 2+ years of experience in a customer service role (or similar) role within a call center environment
- Exceptional customer service, active listening, and well-developed verbal and written communication skills, together with a professional phone manner.
- Ability to work as part of a team (immediate team and with colleagues in other regions).
- Have excellent time management and problem-solving skills.
- Demonstrated skills in business systems and are willing and quick to learn.
- A bright personality with a friendly and approachable attitude

**Benefits**:
Competitive remuneration and ongoing opportunities in a company you will be proud to be a part of.

You will have a supportive hands-on manager to help you achieve success in the role.

How to Apply

Applicants must reside in Australia and have the right to work in Australia.

Mainmark supports diversity and we encourage women and those who identify as Australian Aboriginal and/or Torres Strait Islander to apply.

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