Customer Care

**Causal | Flexible hours | Family-friendly | Warm team**

**About the Role**
At Le Petit Ballet, we believe a family's first connection with us should feel like a warm hug. As our Customer Care & Admin Support, you’ll be that first touchpoint—nurturing each enquiry and gently guiding new families into our vibrant, inspiring and supportive dance community.

This is a role where connection, creativity and care come together to shape the experience for every new family. If you're someone who thrives on organisation, genuinely loves helping people and finds joy in a buzzing, child-filled creative spacewe’d love to meet you.

After a training period, you would be predominantly working remotely. While your primary focus will be supporting families through the enquiry and enrolment journey, you’ll also lend a hand with general administrative tasks that help our studio run smoothly. You’ll work closely with the Director, supporting behind-the-scenes systems and being a trusted right-hand in day-to-day operations.

It’s a meaningful role with variety, flexibility and heart—perfect for someone who wants to make a real impact in a nurturing, creative environment.

**What to Expect**:

- **You’ll be the guiding hand that helps families go from “just browsing” to “this feels like home.” Your role will include**:_
- Responding to new enquiries warmly, efficiently and confidently
- Matching students to their dream classes by asking the right questions
- Onboarding new students with clarity, calmness and excitement
- Keeping our digital systems up to date and humming along smoothly
- Assisting with the preparation and attending studio events including performances
- Other ad hoc administrative duties include website updates, newsletters and creating marketing materials

**Attributes for Success. This role is perfect for someone who**:

- May be a mum who would love flexible work hours
- Finds genuine joy in helping others
- Loves creating and streamlining processes and finding smarter ways to work
- Has a warm, intuitive communication skill—both written and verbal
- Can think big-picture, but also lives for the details
- Thrives in a fast-moving environment and can prioritise tasks
- Enjoys being part of a team that values kindness, connection and high standards as well an ability to work independently

**Essentials to Be Considered. To succeed in this role, you’ll need**:

- A background in customer service, communications, administrative or client relations
- Excellent written and verbal communication skills
- Strong technical skills—proficiency in MS Office (especially Excel), and confidence learning new systems (e.g. Trello and our studio management software)
- The ability to work independently and meet deadlines
- Availability to respond to enquiries within 24 hours during business hours
- A true appreciation for the arts, children and community-based programs
- A current Working with Children Check
- Your own reliable laptop

**Bonus Points**
- Experience using Canva
- Familiarity with dance studios, the performing arts, education or working with children

**Working with us**
Le Petit Ballet is a boutique dance studio that does things a little differently. We're not about competition—we're about connection. We inspire through creativity, nurture confidence and joy in every child, and make dance a beautiful, stress-free part of family life.
As a team, we value clear communication, warmth, and efficiency. We support each other fiercely and celebrate often. If you love ticking off to-do lists, creating delight for families and being part of a purpose-driven community—this is your dream job.

We are looking for someone who can grow within our team. As you develop within the studio there may be opportunities to increase hours and/or take on additional roles.

**Hours / Start date**
Start date**:Monday 21 July 2025** (with some training prior)
- Casual hours: approx. **3-6 hours per week**:

- Flexibility in how hours are distributed across the week
- **October and November** are our busiest months with our end of year performance and next year enrolments —hours may increase to **8-10 hours per week**:

- Availability required for **End of Year Performance: 22-23 November 2025**

**Job Type**: Casual

Pay: $28.00 - $33.00 per hour

Expected hours: 3 per week

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Northbridge NSW 2063

Application Deadline: 16/07/2025
Expected Start Date: 21/07/2025