Gec Educator

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this role

**A day in the life**:
Communications
- Reports to the GEC Manager
- Responsive communications to guests, store educators and leadership teams, external partners, and warehouse teams

Operations
- Provides guests with world-class education and guest experience in the areas of product, culture, and community to speaking authentically about product use through their own experience
- Product education: communicates features, benefits, fabric properties, usage, and care instructions using the GEC’s various channels of communication
- Culture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff
- Community education: ensures guest is aware of locally-relevant in-store and community events
- Communicates in a professional manner treating all with empathy and respect
- Can respond to all company and general inquiries, which requires a broad knowledge base
- Is a go-to for ecommerce updates and inquiries, and retail updates and inquiries
- Communicate regularly with SSC departments and external partners
- Manage and resolve guest compliments and complaints related to the ecommerce store
- Listens to guests with empathy, and communicates with store teams to resolve store complaints
- Work with GEC leaders to achieve daily, weekly and monthly departmental goals

Skills and Qualifications
- Extraordinary guest interaction top of mind
- Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
- Great communication, both verbal and written
- Strong problem-solving skills
- Excellent team player and ability to work independently
- Upbeat, optimistic, passionate, friendly, and authentic
- Amazing organizational and time-management skills
- Responsible and dependable
- High School Diploma is required
- Customer service experience is an asset
- Post-secondary education is an asset
- Bilingualism is an asset

Work Hours
- Must be available to work call centre hours (between 7am - 7pm)
- The work hours will depend on the business needs