Gec Educator, Australia

**Emplacement**:Australia

**État/Province/Ville**:Victoria

**Ville**:Melbourne

**Unité commerciale**:Guest Education Centre (GEC)

**Type d'heure**:Part-time

**Who we are**

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

**About this team**

The GEC is the heart of all lululemon communication. It is the place where we interact with our guests, stores, and internal departments. You will be part of a dynamic team at lululemon whose opportunities for both personal and professional development are limitless

**What we are looking for**:
This role has become available to support our guests during our holiday season. We are looking for individuals who can commit to working a minimum of 2 days a week between the hours of 8:45am-5pm (Melbourne time) Monday - Saturday. Individuals can be located anywhere in Australia, as long as they can align with Melbourne time zone.

**A day in the life**:

- Educate guests on fabric, features, fit and function, community updates, company information, ecommerce updates and inquiries, retail updates and inquiries
- Communicate regularly with internal departments and external partners
- Vet and manage guest compliments & complaints. Ensure resolution, documentation and follow up on all complaints
- Work with GEC leaders to achieve monthly departmental goals
- Under direction of Team Leader and Operations Manager, performs/completes additional projects, duties and assignments
- Culture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff
- Community education: ensures guest is aware of locally-relevant in-store and community events

**Qualifications**:

- Extraordinary guest interaction top of mind
- Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
- Strong problem-solving skills
- Upbeat, optimistic, passionate, friendly, self motivated and authentic
- Amazing organizational and time-management skills
- Innovative and insightful around their responsibilities and how to improve them
- Customer service experience is an asset
- Store experience is an asset
- 16-40 hours per week

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.