Gec Australia Educator

1 week ago

Melbourne, Australia Lululemon Full time

Who We Are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this role

**Responsibilities**:
Communications
- Reports to the Team Lead, GEC
- Responsive communications to guests, store educators and leadership teams, external partners, and warehouse teams

Operations
- Provides guests with world-class education and guest experience in the areas of product, culture, and community to speaking authentically about product use through their own experience
- Product education: communicates features, benefits, fabric properties, usage, and care instructions using the GEC’s various channels of communication
- Culture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff
- Community education: ensures guest is aware of locally-relevant in-store and community events
- Communicates in a professional manner treating all with empathy and respect
- Can respond to all company and general inquiries, which requires a broad knowledge base
- Is a go-to for ecommerce updates and inquiries, and retail updates and inquiries
- Communicate regularly with SSC departments and external partners
- Manage and resolve guest compliments and complaints related to the ecommerce store
- Listens to guests with empathy, and reports store complaints to the Resolution Specialist for resolution
- Work with GEC leaders to achieve daily, weekly and monthly departmental goals
- Arranges for mail to be sent to guests, warehouses, and the SSC
- Under direction of Manager, Assistant Manager and Team Lead, performs/completes additional projects, duties and assignments

Skills and Qualifications
- Extraordinary guest interaction top of mind
- Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
- Great communication, both verbal and written
- Strong problem-solving skills
- Excellent team player and ability to work independently
- Upbeat, optimistic, passionate, friendly, and authentic
- Amazing organizational and time-management skills
- Responsible and dependable
- Customer service experience is an asset
- Post-secondary education is an asset
- Bilingualism is an asset

Work Hours
- Full time position (38 hours)
- Must be available to work call centre hours (between 8:45am - 5pm AEST)
- Must be located or able to work in VIC timezone

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