Rooms Division Manager

13 hours ago

Braddon, Australia Pavilion on Northbourne Full time

The Avenue Hotel Canberra as part of the Capital Hotel Group will open a world of opportunities in one of the best locations in Canberra. You will discover a company that values individual excellence, and is motivated to provide a level of service which is excellent, innovative and customer driven.

We are hiring a Rooms Division Manager to take the rein of the front office and housekeeping departments. This position will be heavily involved in the operation of the hotel across all areas, therefore, the successful applicant will have a strong focus on Housekeeping management, Front Office, and the execution of strategies to ensure continual improvement, efficiencies and strong financial returns.

**Your experience and skills should include**:

- Senior Front Office Management combined with excellent knowledge and understanding of Housekeeping, Revenue and Engineering.
- Strong understanding of Revenue and Reservations Management and computer literacy - Opera Cloud experience an advantage.
- Demonstrated ability to coach, mentor, develop and inspire teams.
- Excellent time management skills and the ability to work under pressure.
- Flexible approach in adapting to guest requests & sound interpersonal and communication skills.

**What you will be doing**:

- Managing the day-to-day operations of the Front Office and Housekeeping ensuring that guests and owners expectations are exceeded whilst maximising profitability.
- Assume leadership and be in charge of operations, ensuring the delivery of outstanding customer service.
- Develop and maintain high standards of operating systems, policies & procedures, reviewing and improving these regularly.
- Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups.
- Respond to guest complaints and provide relevant action and follow up.
- Responsible for the recruitment and selection of all Front Office team.
- Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines.
- Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required.

**What you can expect from us**
- Staff discounts on accommodation and F&B
- Mentoring and support to be the best version of you
- Career progression
- Flexible working arrangements - where role permits
- Discounted onsite car parking

Do you have what it takes to be part of our incredible team?

Pay: $82,000.00 per year

**Benefits**:

- Employee discount
- Visa sponsorship

Schedule:

- Rotating roster
- Weekend availability

**Experience**:

- Front Office: 5 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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