Front Office Supervisor

Located in the heart of Canberra’s CBD, **Mantra on Northbourne **is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a short stroll from the city’s thriving dining and shopping precinct, business centre and many famous attractions.

**We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.**

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:

- Assist in leading the Front Office Team to deliver an incomparable service experience
- Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
- Always uphold a positive, can-do energy pertaining to guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

What we are looking for:

- A person who is looking to take that next step towards a managerial position
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
- Someone with have Office Management experience in a similar role is ideal
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Why work for Accor?
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of exclusive rates across Australia - from 30% off

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- Rotating roster
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

COVID-19 considerations:
Accor's COVID-19 Vaccination Policy applies at designated Accor locations. BreakFree Moroccan is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, CO

Ability to commute/relocate:

- Braddon, ACT 2612: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front Office: 1 year (required)

Work Authorisation:

- Australia (required)